Nkeoma Onuorah

About

A client-first ecosystems architect that removes friction, empower teams, and deliver results at scale by bridging the gap between client relationships and technical execution by leveraging my background in Computer Information Systems (CIS) to deliver scalable client success marketing frameworks. I bring hands-on expertise in CRM customization through HTML/CSS, API integrations, workflow automation, database management, and LLM-powered analytics, not just for efficiency, but for real impact, leading to automated health scoring, AI-driven segmentation, predictive churn models, and seamless Salesforce/HubSpot integrations. My approach is to combine the human connection clients expect with the technical intelligence organizations need. This fusion ensures that success strategies are backed by real-time data and automation, not just intuition.

Experience

• SENIOR CLIENT SUCCESS MANAGER · Mantra Digital Marketing Agency - Legal Growth Marketing01-01-2021

  Product Adoption: Drove a 45% increase in product adoption by developing and delivering tailored training programs and resources for clients. Reduced Churn: Implemented proactive churn-reduction initiatives, reducing customer churn by 60% within the first six months of tenure. Cross-functional team collaboration: Applied Agile methodology to lead and coordinate efforts across marketing, sales, and product teams, executing integrated campaigns that resulted in a 50% improvement in project delivery times and an 80% increase in team alignment and productivity. Legal Compliance: Collaborated with legal and compliance teams to review contracts and marketing materials, ensuring compliance with FTC regulations and maintaining legal integrity. Campaign Management: Managed multi-channel paid media and pay-per-lead campaigns using Google Ads, Meta Ads Manager, and Linkedin Ads, achieving a 45% increase in lead conversions. Data-Driven Strategy: Leveraged HubSpot and Salesforce CRM analytics to identify sales opportunities, driving a 30% increase in upsell revenue. Process Optimization: Automated client onboarding - launch workflows with Zapier and Make.com, reducing onboarding and launch time by 25%. Stakeholder Reporting: Created interactive performance dashboards using Microsoft Power BI, improving client reporting efficiency by 40% when . Client Engagement: Utilized LinkedIn Sales Navigator and Apollo.io for targeted outreach, increasing new business opportunities by 25%.

• JUNIOR ACCOUNT EXECUTIVE · Mantra Digital Marketing Agency - Legal Growth Marketing02-01-2020 – 01-01-2021

  Promotion & Leadership: Promoted from Marketing Account Executive to Senior Client Success Manager for delivering measurable business growth and operational improvements. Spearheaded the integration of HubSpot into the sales team workflow, resulting in a 50% increase in lead conversions and more personalized client interactions. Utilized Microsoft Power BI to analyze sales data and customer trends, leading to strategic insights that drove a remarkable 60% increase in sales revenue. Successfully accelerated the sales cycle by implementing tools like Proposify to help streamline processes, optimize communication, and improve efficiency measures, resulting in a remarkable 70% reduction in the sales cycle timeline.

• COMMUNITY BOARD MARKETING INTERN · City Of New York Community Board 1710-01-2023 – 12-01-2024

  Managed event logistics and stakeholder correspondence, improving workflow efficiency by 20%. Developed databases to track community concerns, enhancing response times and accountability using Airtable. Assisted in creating digital content for community event promotions, increasing attendance by 15%. Introduced, onboarded, and trained the members on the NationBuilder content management system, improving event promotion efficiency by 25% and enhancing community engagement tracking.

• ACCOUNT EXECUTIVE · Tally Taylor INC - New Hyde Park NY, NY09-01-2017 – 01-01-2019

  Leveraged CRM data analytics from HubSpot to deploy marketing initiatives, resulting in a 20% growth in sales. Introduced, onboarded, and trained team members on Apollo.io, enhancing outreach capabilities and improving lead management efficiency by 40%. Collaborated with the engineering and product teams to identify opportunities for platform enhancements, resulting in a 30% improvement in product performance. Utilize LinkedIn Sales Navigator to identify and connect with potential clients, resulting in a 25% increase in new business opportunities.

• SENIOR CLIENT SUCCESS MANAGER · Mantra Digital Marketing Agency - Legal Growth Marketing01-01-2021

  Product Adoption: Drove a 45% increase in product adoption by developing and delivering tailored training programs and resources for clients. Reduced Churn: Implemented proactive churn-reduction initiatives, reducing customer churn by 35% within the first six months of tenure. Cross-functional team collaboration: Applied Agile methodology to lead and coordinate efforts across marketing, sales, and product teams, executing integrated campaigns that resulted in a 30% improvement in project delivery times and a 20% increase in team alignment and productivity. Legal Compliance: Collaborated with legal and compliance teams to review contracts and marketing materials, ensuring compliance with FTC regulations and maintaining legal integrity. Campaign Management: Managed multi-channel paid media and pay-per-lead campaigns using Google Ads, Meta Ads Manager, and Linkedin Ads, achieving a 45% increase in lead conversions. Data-Driven Strategy: Leveraged HubSpot and Salesforce CRM analytics to identify sales opportunities, driving a 30% increase in upsell revenue. Process Optimization: Automated client onboarding - launch workflows with Zapier and Make.com, reducing onboarding and launch time by 25%. Stakeholder Reporting: Created interactive performance dashboards using Microsoft Power BI, improving client reporting efficiency by 40% when . Client Engagement: Utilized LinkedIn Sales Navigator and Apollo.io for targeted outreach, increasing new business opportunities by 25%.

Education

• Medgar Evers CollegeBachelor’s Degree, Computer Information Systems - Network Sytems Management

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