Olivia Hooks

About

Experienced in operations and client services with a strong background in property management and real estate investment. Skilled in strategic planning, financial management, and customer relations. Proven track record in optimizing operational processes and enhancing tenant satisfaction through data-driven insights and innovative strategies. Adept at negotiating and managing high-value contracts and fostering strong client partnerships. Demonstrated capability to manage P&L for multi-million-dollar divisions, lead cross-functional teams across multiple offices, and drive training initiatives that uplift performance.

Experience

• Division Manager, Multifamily Services · CAM Property Services06-01-2025 – 03-01-2026

  Maintained full P&L ownership for a $5M revenue division across 300+ accounts, overseeing labor spend, vendor management, and gross margin performance. Directed commercial strategy across a regional multifamily service portfolio, overseeing contract negotiations, pricing structures, and revenue optimization initiatives. Partnered directly with high-net-worth clients, stakeholders, and executive decision-makers to strengthen client relationships and support long-term contract retention. Identified and developed opportunities to expand service scope across multifamily portfolios, introducing additional service lines to increase account revenue and strengthen client partnerships. Also led LMS-driven training initiatives impacting 130+ employees across 19 offices and improved vendor performance.

• Multi-Site Manager/L&D Mentor · Arnel Management08-01-2021 – 10-01-2024

  Responsible for overseeing all aspects of property operations, financial management, and tenant relations, driving efficiency and value within the portfolio. Streamlined operational processes, leveraged data-driven insights, and implemented LMS-enabled training programs. Drove a more than 14% increase in lease renewal rates, consistently maintaining over 80% renewals from 2022 to 2024. Prepared and presented quarterly reports for C-level executives, offering clear insights into property performance, achievements, and challenges to support better decision-making. Spearheaded portfolio-wide training initiatives, utilized LMS to address skill gaps, created focused development plans and implemented 1:1 coaching spanning over 130 employees across 19 offices. Fostered strong connections with vendors and regulatory agencies (City Agencies/HUD/Section 8), ensuring seamless operations, compliance, and high tenant satisfaction.

• Property Acquisitions Associate · SellersNet11-01-2020 – 07-01-2021

  Negotiated purchase agreements with distressed property owners to secure below-market contracts for investment opportunities. Developed clear materials to communicate findings and recommendations to stakeholders. Conducted thorough on-site property inspections to assess condition and evaluate investment viability.

• Executive Office Assistant · SellersNet06-01-2020 – 11-01-2020

  Provided executive support to senior leadership, coordinating calendars, travel logistics, and correspondence. Managed back-office tasks and project coordination to support organizational efficiency.

• Visual Merchandising Associate · Diane's Beachwear07-01-2019 – 03-01-2020

  Implemented creative visual displays to boost customer engagement and increase foot traffic. Analyzed sales trends to optimize product placement and enhance sales performance. Assisted in seasonal product selection and purchasing to ensure successful product launches within budget constraints.

• Front Desk Receptionist · Metro For Men07-01-2018 – 10-01-2018

  Handled guest reception and front-desk operations, supporting store-level customer service and administrative tasks.

• Keyholder · SwimSpot Swimwear05-01-2015 – 08-01-2015

  Supported store leadership with daily operations, inventory checks, and customer service.

Education

• Southern New Hampshire UniversityBachelor of Science - BS, Organizational Leadership
• Saddleback CollegeAssociate's degree, Economics
• Saddleback CollegeAssociate's degree, Business Administration

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