Olivia Ndegwa

About

With a Bachelor of Business Administration in Accounting and Finance from Western Governors University and a Paralegal Certificate from the University of Georgia School of Law, I have developed a strong foundation in financial and legal principles. Currently, I serve as a General Ledger Bookkeeper at The Home Depot, where I manage financial statements, reconcile accounts, and support audits. My previous experience includes providing remote tax software support at Wolters Kluwer Tax & Accounting US, where I maintained a 94% customer satisfaction rating. I also completed a bank internship at H&R Block, enhancing my understanding of banking operations and customer service. Additionally, I have experience as a nanny, where I implemented effective organizational and behavior management strategies. My diverse background equips me with the skills to excel in financial management and customer service roles.

Experience

• General Ledger Bookkeeper · The Home Depot04-01-2024

  Recorded daily transactions and ensured compliance with accounting principles. Reconciled general ledger accounts and resolved discrepancies. Prepared financial statements and managed journal entries. Provided documentation and support for internal and external audits. Generated financial reports to aid in strategic decision-making. Monitored and categorized expenses within budgetary guidelines. Used accounting software and ERP systems for accurate data maintenance. Ensured adherence to company policies and regulatory requirements. Worked with various departments to support financial operations.

• Remote Tax Software Support · Wolters Kluwer Tax & Accounting US11-01-2022 – 04-01-2023

  Assisted over 145 internal and external customers with inquiries, fielding on average 42 calls daily while maintaining a 94% customer satisfaction rating. Administered technical support to customers by phone, email, and chat, resolving issues related to hardware, software, and network connectivity. Troubleshot and diagnosed technical problems with computer systems, network devices, and other technology-related equipment. Escalated complex issues to senior technical support staff and/or management as needed. Maintained accurate records of customer interactions, including documentation of reported problems, actions taken, and resolution status. Communicated technical information and solutions to non-technical customers in a clear and concise manner. Stayed up-to-date on new technologies and products by attending training sessions, reviewing product documentation, and participating in online forums. Performed collaboratively with other team members to share knowledge and solve problems.

• Bank Internship Trainee · H&R Block05-01-2022 – 07-01-2022

  Coordinated with other departments within the bank, including compliance and marketing, to ensure smooth and efficient operations. Participated in training sessions to develop knowledge of banking products, services, and procedures. Assisted with customer service inquiries, resolving issues and providing information on bank products and services. Maintained accurate records and documentation, including customer account information and transaction logs. Worked with the team to identify process improvements and suggest solutions to streamline operations. Attended meetings and collaborated with other interns to complete team projects. Adapted quickly to new technologies and software, including banking systems and tools. Demonstrated strong communication and interpersonal skills, both verbally and in writing, to effectively interact with customers and team members.

• Nanny · Care.com01-01-2021 – 03-01-2022

  Implemented a structured cleaning routine resulting in a clean and organized environment for the children, improving overall hygiene and reducing the risk of illness by 30%. Organized and managed daily activities for multiple children, including scheduling appointments, coordinating playdates with other parents, and ensuring timely transportation to various locations. Implemented behavior management techniques that led to a decrease in disciplinary issues among children.

Education

• Western Governors UniversityBachelor of Business Administration - BBA, Accounting and Finance
• University of Georgia School of LawCertificate, Legal Assistant/Paralegal

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