Olivia Simmons-Jackson

About

Olivia S. Jackson is an administrative and customer service professional with extensive experience in coordinating executive meetings, managing membership applications, and delivering outstanding customer experiences. With her bilingual skills, she excels in communication and customer service within various industries, including telecommunications and real estate. Olivia also owns a small bakery, where she blends creativity and precision in baking and cake decorating.

Experience

• Customer Advocate · Hearsay Systems2024-09 – 2024-12

  Maintain an in-depth understanding of Hearsay Systems' product suite to deliver accurate and timely assistance. Collaborate with cross-functional teams to streamline communication and ensure customer feedback is integrated into product enhancements.

• Launch Coordinator · Lightspeed Commerce2021-07 – 2023-06

  Collaborate with clients to gather requirements and ensure successful execution of customized POS solutions. Train and support clients in the use of new systems, providing ongoing assistance to maximize user adoption and satisfaction.

• Board of Director Executive Assistant · Orlando Regional REALTOR Association2017-03 – 2021-05

  Streamlined office operations by implementing efficient filing systems and digital tools, improving overall productivity and workflow. Coordinated meetings and appointments, managing calendars for senior executives to optimize time management and prioritize key initiatives.

• Receptionist · Christie Lites2014-05 – 2017-02
• Baker/Cake Decorator · Frenchly Baked2020-03 –

  Own and operate a small home-based bakery specializing in macarons and custom cakes for special events. Collaborate with clients to design custom cake creations, taking into account themes, colors, and specific requests.

Education

• Temple UniversityBachelor's Degree, Marketing

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