Yahya Z.
Experienced Business Professional with a Focus on Client Relations and Marketing
2 yrs experience · <10 hrs/week
About
I'm a well-rounded individual with a comprehensive understanding of business and a passion for solving problems. Known for being creative, curious, and an enthusiast. Visionary leader with integrity. My experience spans customer/client service, lead generation, online store management, collaboration management, project management, marketing execution, and B2B sales negotiation. I have also been involved in quality analysis, global wholesale expansion, team management, and vendor management. I carry a customer-centric attitude and love helping clients. Passionate about marketing, I strive for continuous improvement and enjoy working in people-first companies.
Experience
- Client Relationship Manager · Confidential2022-11 – 2023-3
Hired on a short contract. Managed a team of 9 people in the agency with different roles including media buyers, outreach lead generators, SEO blogger, and web developer. Responsible for service delivery and management of 160 major tasks. Assisted clients with FB and TikTok ad accounts to optimize costs. Conducted quality checks on ad accounts and reported results via spreadsheets and Loom videos.
- Customer Service Representative · SYKES2021-4 – 2022-2
Hired as a Customer Service Representative for Wise, a reputed fintech client. Addressed customer queries, complaints, and issues via chat and email. Specialized in APAC and EMEA cross-border transfer issues. Proficient in Zendesk and Twilio. Ranked top in training sessions and achieved 100% FCR.
Education
- Osmania UniversityBachelor of Business Administration - BBA, Marketing
- Tapasya Junior CollegeHigh School, Business/Commerce, General
- All Saints High SchoolSchool
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