Onkar Singh

About

As an IT Professional, I have more than 10 years of experience in IT administration and leadership, having worked as an Information Technology Team Lead at EB Solutions and an Information Technology Administrator at CG Technologies. In these roles, I gained valuable skills and knowledge in domain name system, servers, windows server, software installation, and Microsoft Azure. I also achieved multiple certifications, including Microsoft Certified System Engineer and VMware Certified Professional. I am passionate about learning new technologies and applying them to solve real-world problems. I have a Bachelor of Computer Applications degree from Dr. C. V. Raman University, where I studied information technology and developed a strong foundation in programming, database, and web development. I am always eager to expand my IT skills and competencies, and to contribute to the success and growth of the organizations I work for.

Experience

• IT Consultant · Pix IT Solutions2024-08-01 –

  Managing IT projects for SMB clients, including Office 365 migration, Azure setup, and backup strategy. Designed and implemented comprehensive Office 365 backup solutions using Veeam and third-party tools for business continuity. Supporting network configuration, endpoint security, and system troubleshooting remotely. Configuring Fortinet firewalls, Wi-Fi networks, and Microsoft Intune for device management. Advising clients on cybersecurity best practices and implementing security controls. Providing scalable IT solutions tailored to business needs using cloud and hybrid environments.

• Information Technology Team Lead · EB Solutions2023-09-01 – 2024-08-01

  Responsible for timeliness, peer review, and correct closure of endpoint-related change tickets. Administration of, migration to, and automation for Microsoft Office 365, Exchange Online, Microsoft Defender, Azure Active Directory (including synchronization, access control, and identity protection tools), Azure DNS, Azure Endpoint Manager. Managed on-premises and cloud-based backup solutions – on-site, VEEAM, Datto Business Continuity and Disaster Recovery device, Windows Server Backup, Office 365 Backup. Compiled technical documentation and contributed to the expansion of the Knowledge Base. Ensured incoming tickets from the Self-Service ticketing queue are consistently assigned to the Service Desk technician.

• Information Technology Administrator · CG Technologies2022-10-01 – 2023-09-01

  Migrated companies to the cloud Microsoft Endpoint Manager application, deployed & managed all data access to SharePoint and teams B2B collaboration. Installed and configured network and corporate systems such as Azure virtual servers and Azure virtual desktops. Managed Backup solutions configuration, Datto, and Veaam. Administered System connectivity using RMM for the remote desktop and Autotask for the ticketing system. Provided technical and application service and support to clients of the company and to their internal systems, such as Updates to Tax Prep, QuickBooks, Quicken, and other caseware applications.

• Information Technology Support Specialist · Charger Logistics Inc.2022-03-01 – 2022-09-01

  Evaluated and installed computer hardware, networking software, and operating system. Provided Hardware/Software support and maintained for all laptop/desktop computers. Primary contact to resolve hardware/software/network problems reported by phone, e-mail or in person. Co-ordinated with the Technical team to provide resolution to end users' Requirements. Administered a variety of systems: Mimecast, Microsoft Teams, 365 Hybrid Environment. Implemented Duo Application to ensure a secured network across servers and users. Managed VMware ESXI, Vcem, LAPS, LastPass.

• Information System Administrator · Wisdom IT Solutions2017-08-01 – 2022-03-01

  Managed company’s Internet and information technologies (IT) assets. Managed the company’s system firewall protection applications or software account for backup of systems and all data. Made recommendations for the improvement of the company’s IT department. Maintained, configured computer systems, network servers and visualization. Installed and upgraded computer components and software, managed virtual servers, and integrated automation processes. Provided lead desktop and helpdesk support, made sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database performance.

• IT Administration · Lama Hospitality2016-03-01 – 2017-08-01

  As technology advances, information systems and technology are essential to business success. Systems administrators are often on staff to ensure all systems have secure connections and perform smoothly to serve the needs of its employees. These technical experts perform day-to-day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users and projects of the organization.

• IT Support Specialist · Car Fare Rent A Car LLC2015-04-01 – 2016-03-01

  IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

Education

• Dr. C. V. Raman University, Kota BilaspurBachelor Computer Applications, Information Technology
• Aptech LearningMicrosoft certified system engineer, Information Technology
• Aptech LearningAZ-104, Information Technology

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