Nikhil Khalokar

About

Experienced IT Manager with nearly 5 years of experience in the SaaS industry and a strong background in managing complex IT projects and ensuring the smooth functioning of SaaS applications. I have a deep understanding of the latest trends in cloud computing, and virtualization and have successfully implemented these technologies to improve efficiency and reduce costs. I am adept at developing and implementing IT strategies that align with business objectives and have a proven track record of delivering projects on time and within budget. In addition to his technical skills, I am an excellent communicator and team player. I demonstrated strong leadership skills in managing cross-functional teams.

Experience

• Territory Manager · Gi Group06-03-2015 – 02-18-2016

  • Resolving all customers query and conducting surveys, feedback from customers. • Responsible for Competitive Analysis, Business Consulting, Requirement Gathering. • Translate product vision into story map. • Expectation setting, timeline management, analyzing system hardware requirements, software installation, coordination of training, issue management and client support during the on-boarding process. • Handle, supervise and participate with government schools for Right To Read English Helper’s project with product ReadToMe(LMS Web amd mobile Application) • Zendesk Ticketing System. • to understand and communicate technical concepts to both technical and non-technical audiences • Worked with Microsoft applications including Word, Excel, and Outlook. • Develop & define targets and goals to meet customer and business needs Conduct resource planning, coach and provide timely performance feedback • Make plan and strategy of software implementation. • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training. • Experience in Technical Presales • Ongoing validation of deliverables against requirements. • Flexibly respond to shifting business needs and priorities. • Prior to UAT validates that solution meets business requirements and trainings. • Train key users and ensure availability of training and support materials. • Hands-on individual who is technically savvy & can work well with all levels and virtual teams, both internal & external. • Conducted training session through WebEx, Zoom, Skype, and Microsoft Teams. • Experience creating detailed reports • Achieving software implementation targets. • Leading projects and leading change from inception through delivery; this includes demonstrated ability to run multiple tasks and projects simultaneously, prioritize effectively and thrive in a dynamic and complex environment. • Training client’s staff.

• Manager · Vasundhara Enterprises08-10-2017 – 03-23-2018

  ● Developing business management goals and objectives that tend to growth and prosperity. ● Ensuring that the company has the adequate and suitable resources to complete its activities (e.g. people, Material, Equipment etc.) ● Hardware, software support with product name called VAHAN 2.0. ● Presales and post sales support. ● Experience with Azure Devops. ● Understand and communicate technical concepts to both technical and non-technical audiences. ● Demonstrating strong articulation of product selling points via phone and email. ● Act as a liaison between the customer and various departments of operations. ● Research assigned customer issues and follow up within in a timely manner. ● Create trouble tickets to escalate customer issues and follow up as required. ● Excellent planning, organizational, and time management skills. ● Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. ● Build effective and productive key business stakeholder relationships ● Represent the company in events, conferences, etc. ● Ensure adherence to legal rules and guidelines. ● Appointing vendor by conducting meeting with them. ● Responsible for all aspects of publication content of written materials, including development, design, production, and evaluation. ● Arranging meeting with clients and owner, Stake holders. ● Data Analysis, supervising and instructing employees for KPIs. ● Manages multiple tasks or cases simultaneously without supervision ● Works with escalated customers and drives actions in post incident reviews ● Leads in projects for process or quality improvements and documents changes ● Reviews customer feedback related to customer entitlement. ● Provide resolution and feedback based on analysis ● Worked with Microsoft applications including Word, Excel, and Outlook. ● Manage the service requests of customers through different access channels

• Manager · Imagine Script05-01-2018 – 10-10-2019

  • Arranging meetings with clients. • Guiding, Training, and technical assistance of Tourismtrack cloud-based ERP software of imagine Script. • Experienced with Project Management and ticketing tools (Jira). • LMS tool offered to different schools and colleges and resolve their issues within a small amount of time. • personal exposure to Web3 technologies • Working knowledge of agile methodology and sprint planning. • Worked with potential clients or customers to ensure they have a strong understanding of the services and/or products provided. • Build credibility and strong working relationships with decision-makers who do not show initial interest in our offerings, but may need our solutions in the future • Experience in conducting UAT with business users. • requirement analysis and detailing, fit-gap analysis, functional design documentation • Focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with our business. • Technical and customer service experience through live chat, email and phone. • Updating CRM. Plan sales strategies in response to market and competitors’ behavior. • Work in sync with the product development team and develop sustainable and commercially viable products. • Understand customer needs and solve their issues. • Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops. • Build lasting relationships with customers. • Prepare sales proposals and train other sales representatives from time to time. • Working experience in Service Cloud, and Community Cloud. • Communication skills – Strong presentation skills and the ability to articulate business, technical, and project concepts verbally and in writing, clearly, concisely, and completely • Work independently and handle multiple projects. • Understanding the Scope of work, mapping it to real-time business cases.

• Sales Administrator in 1/6/2020 – 6/12/2021 · AMD Telecom S.A.06-01-2020 – 12-06-2021

  • Pre-Sales and post-sales support to CPAAS Routee customers. • Prospecting, Generating, qualifying, and following up on leads and appointment setting for an external sales team. • Zendesk Ticketing System. • Launch cold email campaigns. • Build credibility and strong working relationships with decision-makers who do not show initial interest in our offerings, but may need our solutions in the future • Support Sales and help them resolve the primary inquiries and issues and if required redirect them to the concerned team members. • Experience in Salesforce Sales Cloud. • Conducted training sessions through Zoom, Skype, and Microsoft Teams. • Worked with Microsoft applications including Word, Excel, and Outlook. • Set up meetings or calls between (prospective) customers and the sales team • Knowledge management methodologies and applications and tools like Zendesk (solutions for online knowledgebase and website, product support.). • Roles and responsibility as a presales consultant. • Maintain relationships and communication with clients. • Grow business with existing and old customers by maintaining a good relationship with them. • Ensure customer satisfaction. • Finding a person in charge of a client's company for presentation. • Update CRM with all customer information, activity, etc. • Working on a CPAAS platform (Routee). • Experience in Technical Presales • Updating Salesforce Sales Cloud Module • Send marketing emails to clients. • Understand and communicate technical concepts to both technical and non-technical audiences • Working with tools like Zendesk, slack, Rocketreach, Snov.io, CRM, etc. • International and domestic Lead generation

• Business Analyst · TCS(PwC) on a Payroll of VHS06-03-2022 – 09-19-2022

  • Actively participate in daily scrum meetings. • Requirements Definition: Elicit requirements with efficiency, accuracy, and attention using interviews, document analysis, and business process analysis • Specify functional/non-functional requirements. • Stakeholder Engagement: develop a stakeholder management plan • relevant counterparts and manage dependencies across the project delivery lifecycle • Project Implementation: oversee the implementation end to end by scoping and prioritizing deliverables, challenging existing assumptions, and coming up with alternative solutions in case of blockers. • Backlog Prioritization discussion with business stakeholders. • Responsible for Coordinated estimation efforts with the development team. • Responsible for ensuring a high level of requirement quality for accurately pointed user stories • Responsible for ensuring acceptance criteria is clear and accurate. • Translate product vision into a story map. • Reviews and approves Test Scenarios from QA. • Work with clients and end-users to gather, understand, and define a business requirement • Work with developers in the design phase of the feature to ensure a full understanding of intended functionality and to improve usability. • Ensures that projects are completed on time and meet all business and system requirements. • Involve in resource optimization by conducting daily standup meetings, matching progress with a roadmap & participate in SCRUM meetings. • self-motivated, independent, detail-oriented, responsible team player and exhibit exceptional relationship management skills. • Excellent communication, Strong presentation skills, Strong presentation, communication (written and verbal) skills, and interpersonal skills • Willingness to travel. Tools Used: - Azure DevOps, GCP, Google Docs, Google Sheets, Office365, Microsoft Excel and PowerPoint, etc.

Education

• DR. BABASAHEB AMBEDKAR MARATHAWADA UNIVERSITYBachelor's Degree, Computer science engineering

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