Owen Grosvenor

About

A graduate of London South Bank University with a degree in Industrial and Product Design, I have a diverse professional background spanning multiple roles and industries. As the Founder of Kloud City, a European K-pop retailer, I address the challenges of long wait times and high shipping costs for fans. My freelance design experience includes brand development, UI/UX design, and project management, where I have successfully elevated startup brands and created intuitive app prototypes. Previously, I served as a Technical Advisor and Assistant Manager at Vodafone, leading a team and ensuring customer satisfaction. My earlier roles include Assistant Manager at Solutions Inc, where I developed staff and maintained store operations, and Stock Management Partner at John Lewis, focusing on product presentation and customer service. My career reflects a blend of creativity, technical expertise, and leadership skills.

Experience

• Founder · Kloud City01-01-2023

  European K-pop retailer that offers a wide selection of merchandise with fast and affordable shipping options to solve the long wait times and high shipping costs currently faced by fans.

• Designer · Freelance05-01-2022

  Brand Development: Specialised in elevating startup brands through diverse design projects, including logo design, branding guidelines, and marketing materials. UI/UX Design: Developed fully functional app prototypes using Figma, focusing on user experience and interface design to ensure intuitive and engaging applications. Client Collaboration: Worked closely with clients to understand their vision and translate it into compelling visual identities, enhancing brand recognition and customer engagement. Project Management: Managed multiple projects simultaneously, ensuring timely delivery and maintaining high-quality standards. Creative Problem-Solving: Utilised a combination of creativity and technical skills to solve design challenges, resulting in innovative and effective solutions.

• Technical Advisor / Assistant Manager · Vodafone07-01-2017 – 09-01-2018

  Joined the team at Vodafone as the Tech Expert / Assistant Manager, in charge of a team of 4 full-time and 2 part-time employees. Responsibilities included supporting and educating customers on device setup and usage, diagnosing and organizing repair of faulty devices, identifying cross or upsell opportunities, and scheduling technical appointments. As Assistant Manager, ensured the store met its KPIs, provided regular performance management and coaching, and engaged with the local community.

• Assistant Manager · Solutions Inc10-01-2016 – 07-01-2017

  Led a team of 5 colleagues within one of the country's leading Apple Premium Resellers and Service Providers. Worked alongside the store manager and retail director to ensure the smooth running of the store. Responsibilities included coaching, training, and developing staff, transitioning to part-time technician when needed, and providing excellent customer service.

• Stock Management Partner · John Lewis09-01-2014 – 10-01-2016

  Ensured customer satisfaction by managing the click and collect desk and maintaining product presentation. Responsibilities included checking product displays, ensuring shelves were tidy and fully stocked, and providing customers with product information and recommendations.

Education

• London South Bank UniversityProduct Design, Industrial and Product Design
• Verulam SchoolA Levels
• Verulam SchoolGCSE

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