Patricia Plum

About

With a diverse professional background, I have honed my skills across various fields. Currently serving as an Air Traffic Controller with the United States Air Force since June 2021, I manage air traffic, issue clearances, and coordinate with ATC agencies. My role demands precision and effective communication, ensuring safe and efficient aircraft movements. Alongside, I am a self-employed Professional Figure Skating Coach, offering private and group lessons, managing client schedules, and mentoring a team of instructors. Previously, I worked as a Service Manager at Hy-Vee, Inc., where I led store operations, improved efficiency, and enhanced customer service. My experience also includes a stint as a Contact Representative with the IRS, where I interpreted tax documents and assisted taxpayers. My career reflects a commitment to excellence, adaptability, and leadership across varied environments.

Experience

• Air Traffic Controller · United States Air Force06-01-2021

  Control air traffic and issue clearances, instructions, and advisories. Coordinate with ATC agencies on weather, traffic, and turbulence reports. Operate radar facilities and apply both radar and non-Radar procedures. Facilitate intra-facility and inter-facility coordination for aircraft movements.

• Professional Figure Skating Coach · Self-employed01-01-2021

  Provide private and group figure skating lessons as a self-employed coach. Manage client scheduling, lesson planning, and business operations. Instruct students on basic and advanced figure skating techniques. Mentor and lead a team of skating instructors, ensuring high-quality instruction.

• Contact Representative · Internal Revenue Service06-01-2024 – 02-01-2025

  Interpreted and applied basic tax-related documents for accuracy and compliance. Assisted with data entry and verification of taxpayer records. Communicated with taxpayers regarding discrepancies and documentation.

• Service Manager · Hy-Vee, Inc.04-01-2020 – 02-01-2023

  Managed store operations and ensured compliance with policies and procedures. Oversaw scheduling, workflow coordination, and customer service. Developed and implemented strategies to improve efficiency and experience. Facilitated staff meetings and reported on operational progress.

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