Hillary Y.

About

Hi there, I’m Hillary. I’m performance-driven and organized, with a background as a Military AGE mechanic and customer-support leader. I bring 8+ years of experience spanning Aerospace Ground Equipment maintenance, client success, data entry, and startup operations. I’m proactive, results-driven, and dedicated to delivering exceptional client experiences while ensuring safety, quality, and environmental compliance. My career began in frontline customer service in retail and evolved into management roles in luxury startups and pharmacy support, giving me a people-first approach to relationship-building and problem solving. I excel at diagnosing mechanical and electronic malfunctions, maintaining AGE readiness for deployment, leading maintenance teams, and coordinating with cross-functional partners to troubleshoot issues. I thrive in high-pressure environments and am passionate about continuous improvement, onboarding, and helping clients succeed.

Experience

• Military · United States Air Force03-01-2023 –

  Aerospace Ground Equipment (AGE) technician: performed scheduled and unscheduled maintenance and inspection on AGE to support aircraft operations; maintained safety, environmental, and quality assurance programs; managed inventory and dispatch operations; supervised maintenance activities; ensured readiness for storage and deployment.

• Customer Success · Cohere Health01-01-2023 – 03-01-2023

  Developed client relationships, supported Client Success Managers, tracked milestones and work plans, prepared client-facing materials and reporting, and collaborated with cross-functional teams to respond to client issues.

• Pharmacy Support Rep · RXMSO08-01-2020 – 11-01-2021

  Processed claims, calculated co-pays and payments; maintained patient profiles; assisted pharmacists with prescriptions; performed data entry in CRM; supported HIPAA-compliant operations and customer inquiries.

• Assistant Manager · HY Luxury LLC01-01-2015 – 01-01-2023

  Managed partner relationships, communications, contract drafting and renewals; oversaw daily operations; HR duties including recruiting and training 15+ associates; supported sales growth and customer satisfaction; analyzed performance data to optimize workflows.

Education

• Community College of the Air ForceAerospace Ground Equipment Technology
• RVHSHigh School Diploma

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