Prabhjot Kaur
Sales & Customer Relations Specialist | Insurance Advisory & Underwriting Support | Technical Support
Winnipeg, MB · <10 hrs/week
About
Customer-focused, results-driven professional with experience across sales, insurance advisory, customer relations, and underwriting support. Proven ability to assess client needs, apply underwriting guidelines, and manage high-volume workloads while delivering consultative solutions that drive retention, revenue growth, and service excellence. Adept at cross-selling, pricing coordination, and partnering with production teams to ensure accurate quotes and timely order fulfillment.
Skills
Experience
- Sales & Customer Relations Specialist · Bee Cee Textiles06-01-2024 – 10-01-2025
Developed new business opportunities while maintaining long-term client relationships. Negotiated pricing and closed sales aligned with revenue targets. Coordinated sampling, costing, and order execution with production teams. Conducted market research to identify trends and customer needs.
- Specialist – Sales & Customer Service (Licensed Insurance Agent, OTL) · Belairdirect – Intact Financial Corporation04-01-2023 – 05-01-2024
Licensed to sell property, casualty, and auto insurance products. Assessed client needs and recommended tailored coverage solutions. Applied underwriting guidelines within binding authority to generate accurate quotes. Achieved individual sales, quality, and productivity targets. Managed retention by handling cancellations, negotiations, and policy changes.
- Technical Support Advisor II · Concentrix07-01-2021 – 02-01-2023
Delivered high-volume technical and customer support across multiple product lines. Diagnosed complex issues using structured decision-support tools. Maintained accurate documentation and handled sensitive customer data.
Education
- LaSalle CollegeDEC, Business Management
- University of DelhiBachelors, Political Science (Honours)
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