Keamogetswe Ngobene

About

Experienced Customer Service Representative with a background in financial advising and administrative support. Skilled in client communication, CRM management, and service improvement. Proven track record in customer service, telesales, and administrative roles.

Experience

• Customer Service Representative · TRANSPHARM2022-12-01 –

  • Assist clients via calls, emails, and live chats. • Process customer orders and log queries. • Investigate complaints and provide timely resolutions. • Maintain CRM records and ensure effective communication. • Collect and analyze customer feedback for service improvement.

• Financial Adviser · Old Mutual Limited2021-07-01 – 2023-09-01

  • Contacted clients to upsell insurance policies. • Assisted customers via email and calls. • Scheduled client appointments and provided policy guidance. • Entered and managed client information on the system.

• Telesales Agent · MaxLaw2020-10-01 – 2021-05-01

  • Offered debt solutions to clients via phone and email. • Scheduled legal consultations for prospective clients. • Maintained daily reports and updated customer records.

• Administrative Assistant · Rethusitswe combined school2017-01-01 – 2020-02-01

  • Managed administrative tasks, including scanning and photocopying. • Assisted educators with student records and report creation. • Answered phone inquiries and provided clerical support.

Education

• IIE Rosebank College

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