Pranitha Maddi

About

I'm a Product Manager with a passion for creating intuitive, user-focused solutions that make a real difference. I specialize in building and executing product strategies, collaborating with stakeholders across teams, and leveraging data-driven insights to optimize performance. Whether it's streamlining workflows, launching new features, or tackling complex challenges, I approach every project with empathy for the user and a commitment to impactful results. Outside of work, I love to read and practice martial arts.

Experience

• Product Manager · Alarm.com08-01-2022 – 11-01-2024

  Alarm.com, ALRM, is a global SaaS B2B2C company. It is the leading provider of cloud-based security and automation solutions, offering smart home and business management systems. The company had a revenue of $930 million in 2024. Launched a notification opt-out feature, a 0-1 product for non-customers, leading to a 95% reduction in customer complaints about unwanted notifications by collaborating with engineering and legal teams to ensure compliance. Boosted customer satisfaction by reducing problem resolution time by 25%. Conducted user interviews and competitive analysis on AI messaging SDKs and then implemented a cost-effective SDK to enhance support features. Decreased 23% of customer support calls by revamping the user profile system, reducing technical debt and streamlining onboarding processes. Developed product strategy and roadmaps with 50+ stakeholders ensuring alignment and transparency across teams by conducting weekly Demo Days throughout the product life cycle. Created a new revenue stream and improved service efficiency by spearheading the integration of Salesforce's Service SDK within the customer and technician apps, leveraging Salesforce’s Embedded Chat to streamline support workflows. Created actionable data analysis reports on project architecture that minimized customer disruption and improved adoption rates by collaborating with business analytics and external teams, guiding data-driven decisions. Streamlined workflows reducing context switching and cutting project development time within the product life cycle for a cross functional team of 18 by coordinating high-level project roadmaps and leading agile development meetings. Groomed and prioritized product backlogs to maintain alignment with company goals by collaborating with engineering and teams.

• Senior Consultant · Booz Allen Hamilton06-01-2022 – 08-01-2022

  Synthesized resources about Elastic and Kibana to create strategies and policies, then presented to a cross-functional team. This approach was implemented in Elastic using KQL, saving the company at least $372,000 per year. Assessed machine learning and data analytics capabilities available within Azure and provided subject matter expertise on potential use cases for outlier detection models. The current design is projected to reduce DISA’s security-related events by 20 percent. Reduced development time required for a dashboard from one week down to an hour by creating documentation that clearly outlined analysis tools and their use cases as well as best practices for external and internal deliverables. Collaborated with the lead product manager to produce a detailed vendor analysis outlining the value created by each candidate technology and advised tenant-side government product owners on next steps based on the requirements given. Launched dashboards in Elastic to aid in the conceptualization of cybersecurity anomalies to increase exposure to common cyberthreats. Presented this to 100+ internal stakeholders.

• Consultant · Booz Allen Hamilton2021-08-01 – 2022-07-01
• Intern · Markel2021-05-01 – 2021-07-01

Education

• University of VirginiaBachelor of Arts - BA, Statistics

Similar talent on Pangea

Matthew T.Senior Product Manager | SaaS Analytics, Embedded BI & AI/ML ProductizationVancouver, WADarsh P.Product Manager | Engineering Management ExpertWashington, DCRoger H.Senior Consultant | Product Development ExpertBentonville, ARMohammad M.Product leader for consumer and enterprise products in AI, social, eCommerce, gaming, gov and defense. Startup founder, coach and consultant.Islamabad, Islamabad Capital Territory