Rachael D.

About

I've been in dentistry for 15 years now (8 in orthodontics) and love growing with the patients, and developing a relationship on a personal level so they feel like family when they come in the office. I truly love helping transform their smiles which can change their lives and the paths they take, and educating them on the importance of retention and oral hygiene. The confidence and success that comes from a perfect smile is priceless. I am enthusiastic about creating quality, ethical work that is accurate and efficient to alleviate workloads from the people we serve.

Experience

• Clinical Dental Assistant, Specialty Benefits · United Healthcare2022-06-01 –

  Conduct outreach to providers, analyze claims and EOBs for accuracy, quality, completion and compliance, and support providers through effective communication while managing high-volume workflows. Consistently exceeding KPI metrics monthly by an average of 120%. Maintain HIPAA compliance, outreach follow-up, complete compliance notifications and maintain deadlines. Enhance provider/insurance company relationship with open communication and a patient/member serving mentality.

• Registered Expanded Chairside Dental Assistant · Premier Dentistry2021-05-01 – 2022-06-01

  Managed inventory, coordinated vendor meetings, supported dental procedures, created CAD/CAM restorations and lab appliances, and provided exceptional patient care through scheduling, in-office treatment, and patient education. Established 3D printing SOP and documentation. Chairside dictation, analyze lab results and treatment.

• Dental Assistant Instructor · Concorde Career College2020-01-01 – 2021-10-01

  Transitioned curriculum to a remote platform during the height of the COVID pandemic, instructing over 100 students, creating educational materials and analyzing competencies in radiography and clinical skills. Create and document processes and protocols. Collaborate with other faculty and team members for student success.

• Lead Ortho Assistant · Helm Orthodontics2014-06-01 – 2018-06-01

  Managing day-to-day operations of the back office to ensure a smooth running schedule, ordering all supplies, lab tracking, answering the phone for payments/insurance/rescheduling when needed, patient care, managing lab appliances and study models, overseeing sterilization process protocols/maintenance/monitoring, bonding, adjustment and appliance delivery appointments, x-rays, records, impressions, debonds, bend and deliver bonded retainers, bending wire for finishing/detailing/bypass wires for extrusion U3's, bending bollista loops, make essix retainers, parent/patient education, etc. Maintained inventory, OSHA compliance, and biological monitoring, assisted in orthodontic procedures, trained team members and managed patient concerns while scheduling appointments and billing using Dolphin software. Reduced overhead supply budget by an average of 8%. HIPAA compliance.

Education

• Grayson County CollegeCertificate in Dental Assisting, Dentistry

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