Rakita Grover

About

With a Bachelor of Science in Economics from Florida Agricultural and Mechanical University, I have cultivated a diverse professional background. As a Sales Development Representative at Intuit Mailchimp, I consistently exceeded sales targets, achieving 120%-130% of quotas through effective relationship-building and consultative selling. My experience as a Mentee at Us In Technology honed my interpersonal communication and critical thinking skills, essential for client engagement and sales processes. As an entrepreneur, I owned and operated ChicQueenK and KG Hair Extensions, where I boosted sales revenue and improved operational efficiencies. At Merrill Lynch, I served as a Retirement and Benefits Registered Representative, enhancing client satisfaction through clear communication of financial principles. My career is marked by a strong ability to drive sales, optimize processes, and maintain customer satisfaction across various industries.

Experience

• Sales Development Representative · Intuit Mailchimp08-01-2022 – 02-01-2024

  Exceeded sales targets consistently, achieving 120%-130% of quota through effective relationship-building with potential clients. Demonstrated strong consultative selling skills, resulting in a 30-56% conversion rate from initial engagement to closed deals. Maintained precise records of customer interactions and updated Salesforce CRM data, ensuring accurate tracking of sales activities. Collaborated with cross-functional teams, including Account Executives, Sales Managers, and Salesforce Admin team, to align training initiatives with organizational goals and objectives. Streamlined processes by collaborating with cross-functional teams (Sales, Product, Admin) to ensure smooth product support and customer satisfaction.

• Mentee · Us In Technology01-01-2022 – 07-01-2022

  Enhanced interpersonal communication abilities, laying the groundwork for effective client engagement and sales processes. Attended workshops focused on critical thinking, fostering an analytical approach to objection handling and process optimization. Actively engaged in problem-solving exercises, improving proficiency in addressing and resolving customer challenges.

• Owner · ChicQueenK09-01-2017 – 06-01-2022

  Boosted sales revenue by 35% within six months by implementing effective marketing strategies and adjusting pricing. Oversaw financial operations, including budgeting and cash flow management, maintaining sustained profitability.

• Retirement and Benefits Registered Representative · Merrill Lynch02-01-2017 – 08-01-2017

  Addressed and resolved client inquiries, enhancing customer satisfaction and contributing to higher retention through collaborative problem-solving. Conveyed intricate financial principles to clients clearly, fostering increased comprehension and assurance in their investment choices.

• Owner · KG Hair Extensions06-01-2015 – 12-01-2016

  Analyzed market trends within the beauty industry, informing strategic adaptations to maintain competitive advantage. Improved order fulfillment efficiency, resulting in a 30% decrease in delivery times and increased customer satisfaction.

Education

• Florida Agricultural and Mechanical UniversityBachelor of Science - BS, Economics

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