Richard Gray

About

Experienced UX/UI designer with a track record of improving user experiences and driving business results through data-driven design processes. Skilled in user research, journey mapping, and iterative design, I collaborate closely with product managers and developers to deliver high-quality features that meet both end-users' needs and business objectives. With a strong background in Figma and user-centered design methodologies, I have successfully led projects for major companies like Activision and the US Air Force, resulting in increased user satisfaction, reduced churn, and improved team productivity.

Experience

• UX/UI Designer · Activision Blizzard05-01-2022 – 2024

  Gathered user requirements, synthesized large sets of quantitative and qualitative data, iterated wireframes and prototypes, designed graphic elements, and maintained design systems. • Collaborated with product managers and developers, ensuring features met business objectives and could be shipped in a timely manner. • Conducted market research and comparative analysis of 12+ competitor’s Single Sign-On (SSO) flows to reduce onboarding by three steps aligning with security measures, reducing onboarding churn by 30%. • Decreased feature development time from 6 weeks to 4 weeks, shipping feature every 28 days on average. • Created design process roadmap from requirement gathering to QA, highlighting key methodologies used and improving team capabilities when interacting with stakeholders. • Gathered and synthesized research from day-to-day workflows of data scientists and reporters to design novel KPI metrics dashboard (NDA) to track AB test performance across various domains, reducing reporting time 75%. • Iterated designs based on research and user journey maps, creating low- and high-fidelity mocks for features using material UI, enhancing AB testing tool (NDA) for broad audiences across business, and boosting AB test volume 25%. • Designed, administered, analyzed, and refined monthly survey for new hires, increasing internal engine documentation and reducing resolution time for user queries 50%.

• UX/UI Designer · United States Air Force08-01-2020 – 05-01-2022

  Conducted up-front user research interviews and created 4 distinct personas with research backed needs, pain points, and motivations to aid in discovery and framing. • Designed 200+ high fidelity mockups and prototypes from low-fidelity wireframes for 4 main pages within app and requisite functions, reducing lost time waiting for clearance 50%. • Scheduled, designed, and conducted continual user interviews for iterative feedback development, achieving 75% user satisfaction. • Created and led 4-module design onboarding course, outlining basics of Figma and User Centered Design, onboarding 2 new UX Designers with no design background.

• UX/UI Developer · SpecialFitness LLC09-01-2021 – 02-01-2022

  Gathered requirements from individuals with special needs and fitness trainers to inform the design of the SpecialFitness app. • Conducted usability testing and gathered feedback to identify areas for improvement in the app's user experience. • Synthesized research findings into design recommendations that were used to improve the SpecialFitness app's user experience. • Created wireframes, mock-ups, and prototypes using Miro and Figma to visualize and test different app layouts and features. • Optimized front-end code with React and MaterialUI frameworks utilizing Github for CI/CD to enhance app performance and usability. • Collaborated with developers to ensure the app met the needs of users with special needs and their trainers. • Conducted competitive analysis and market research to identify best practices for pairing individuals with special needs with fitness trainers. • Worked with a cross-functional team to implement changes based on research findings, enhancing the app's functionality and usability.

• Web Developer · United States Air Force04-01-2020 – 06-01-2020

  Single-handedly produced and populated more than 30 individualized webpages, incorporating valuable educational resources for service members. Updated an outdated excel document to have a more agile approach utilizing a 2x2 prioritization matrix. Completed a site-diagram for an existing site which was then used as a reference to build project-specific architecture. Navigated archaic Sharepoint to retrieve resources and format them into the new website architecture that would enhance User Experience, leading to use of the site. Over the course of 3 days dedicated 20 hours of off-work time to researching and becoming functionally proficient in Bootstrap4.

Education

• University of Maryland Global CampusBachelor of Science - BS, Web Design and Development

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