Rosie C.

About

With a Bachelor of Arts in Psychology from The University of British Columbia, I have developed a strong foundation in understanding human behavior and communication. My professional journey began at White Spot, where I honed my customer service skills as a server from 2016 to 2020. Transitioning to Vancouver Coastal Health, I served as a Team Lead for Health Science Professionals during the COVID-19 pandemic, managing a team of contact tracers and ensuring efficient outbreak management. My role involved coordinating with various stakeholders and providing education and support to the public. Currently, I am an Order Services Representative at Eminence Organic Skin Care, where I deliver exceptional service to Spa Partners and manage order processing. My experience across diverse roles has equipped me with excellent communication, leadership, and problem-solving skills, making me adaptable to dynamic work environments.

Experience

• Order Services Representative · Eminence Organic Skin Care02-01-2023

  Provided world-class service to Spa Partners and ensured accurate and efficient data entry of orders, processing payments, generating invoices and being the primary point of contact to support any return inquiries. Assisted in supporting new hires and adapting to changing workflows.

• Team Lead - Health Science Professional · Vancouver Coastal Health11-01-2020 – 07-01-2022

  Lead a team of up to 30 contact tracers, in collaboration with other leads, effectively reaching over 100 cases per day during peak COVID-19 case numbers. Ensured timely and effectual contact tracing activities by assigning tasks, maintaining information resources and providing review and quality assurance. Provided education and support to the public for many COVID-related inquiries. Coordinated outbreak management procedures, ensuring linkage with Medical Health Officer directions and providing liaison between long-term care providers, stakeholders and contact tracing team. Provided education and training to public health nurses for the successful transition of work from the contact tracing team to the communicable disease team. Conducted case reporting forms over the phone for positive cases of COVID-19 in English and Spanish. Identified and provided education, referral and screening to cases and contacts of COVID-19. Compiled data from health information systems and streamlined it into software for collation. Trained new hires and provided support to ensure efficiency and adequate client care.

• Server · White Spot02-01-2016 – 11-01-2020

  Serviced guests with food and beverage requests in a timely, professional, and friendly manner. Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible. Trained new hires and supported colleagues with workflow and menu changes.

Education

• The University of British ColumbiaBachelor of Arts - BA, Psychology

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