Ryan Fletcher

About

My Amazon halo says I'm confident and focused when I speak, so that's pretty cool. I have a strong background in the customer service field with the added background of philosophy giving me the ability to have a conversation about anything (Best way for me to justify the degree). Some weaknesses I have: I care too much struggles to make lists of three

Experience

• Co-Founder · TCG Fandom07-01-2023

  As a Co-Founder, likely involved in establishing the company's vision, strategy, and operations, contributing to its growth and development.

• Product Manager · Claro Analytics08-01-2023 – 08-01-2024

  Led daily standups and managed JIRA boards to keep the team on track with active sprints, ensuring alignment with overseas developers and key product goals. Co-founded Claro Labs with the lead developer, driving innovation and internal tool development outside the main product lines, improving workflow for exploratory projects by 25%. Collaborated closely with the EVP to develop and refine design principles, ensuring consistent, user-friendly products that aligned with strategic goals and enhanced customer satisfaction. Represented Claro Analytics at the People Analytics World Conference in London, engaging with industry professionals and potential clients to gather insights that directly informed product enhancements and business development strategies. Contributed to data-driven projects tailored for municipalities, customizing analytics tools to meet public sector needs, resulting in a 40% increase in platform adoption and usage by key public sector clients. Led product improvements by gathering and analyzing customer feedback, ensuring the platform consistently met the evolving needs of HR professionals and talent acquisition teams.

• Customer Success Manager · Seamless.AI05-01-2022 – 06-01-2023

  As a Customer Success Manager, likely focused on ensuring customer satisfaction, retention, and successful adoption of the company's products.

• Customer Success Manager · KnowBe404-01-2021 – 05-01-2022

  As a Customer Success Manager, likely responsible for managing client relationships, ensuring product adoption, and addressing customer needs to enhance satisfaction.

• Associate Sales Representative · Tech Data02-01-2020 – 04-01-2021

  As an Associate Sales Representative, likely involved in supporting sales efforts, managing client accounts, and contributing to revenue growth.

Education

• University of Central FloridaBachelor of Arts - BA, Philosophy
• St. Petersburg Collegiate High SchoolHigh School Diploma

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