Sam Godinho

About

Sales Administrator with a strong foundation in account management and client relations, experienced in using Salesforce and managing cross-functional teams. Adept at overseeing planning and execution of operations with attention to detail and effective resource utilization. Proven track record in achieving customer satisfaction and retention by ensuring seamless communication and execution. Enthusiastically seeks to apply account management skills to the Junior Project Manager role with a focus on facilitating and tracking product release plans.

Experience

• Sales Administrator · SaleslinkOct 2023 – Present

  Resolved client issues effectively, serving as an escalation point and coordinating with internal support teams using Salesforce to enhance customer satisfaction, applying structured coordination to manage customer concerns. Cultivated and maintained relationships with clients, with a focus on increasing client satisfaction and loyalty to drive retention and revenue growth. Assisted the sales team to align marketing efforts with sales strategies, optimizing CRM usage. Managed project coordination for reaching significant goals, supporting team efforts exceeding 2024 Q1 & Q3 targets. Managed recurring funds with budget using Microsoft Excel, optimizing resource allocation and providing financial updates with detailed reports. Collaborated with stakeholders to oversee daily operations and maintain exceptional customer service, achieving 100% client retention and effective monitoring of ongoing initiatives.

• Barista Trainer · TargetMar 2020 – Apr 2023

  Conducted problem-solving meetings to address claims and implemented corrective actions, enhancing team efficiency and operational management. Collaborated with team members to meet sales goals through strategic utilization of digital marketing, improving customer service. Managed and coordinated a team of over 10 members across two locations, ensuring seamless operations and effective cross-functional communication using Google Apps. Supervised and mentored a sizeable team through training sessions, providing real-time feedback to maintain service efficiency. Resolved customer concerns as the first point of contact, thus improving client relations and retention effectively.

• Lead Associate · Old NavyAug 2018 – Jun 2020

  Assisted the Store Manager and Assistant Manager to ensure the store and inventory were ready for opening and closing, improving operational efficiency. Maintained current knowledge of products and applied it to enhance customer service and sales, leading to improved customer satisfaction. Initiated a customer service strategy, which helped to increase store sales by 5% over six months.

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