Sam Lee
UX/UI Designer | Customs Broker
1 yrs experience · Los Angeles, CA · <10 hrs/week
About
With a robust background in both political science and UI/UX design, I bring a unique blend of analytical and creative skills to the table. I earned a Political Science degree from UCLA, focusing on International Relations and Affairs, and later transitioned into the tech world with a UI/UX Design Career Track certification from Springboard. My professional journey includes roles as a UX/UI Designer and UX Researcher at SB Design, where I led comprehensive research and design projects, and at My Party Album Inc., where I spearheaded a website redesign that boosted user engagement by 25%. Currently, I serve as a Customs Broker at D&A Customs Services, ensuring compliance and facilitating international trade. My diverse experiences have honed my ability to deliver user-centric solutions and navigate complex regulatory environments.
Experience
- Customs Broker · D&A Customs Services05-01-2024
As a Customs Broker, likely responsible for ensuring compliance with customs regulations, preparing and submitting documentation, and facilitating the import and export of goods.
- UX/UI Designer · My Party Album Inc.03-01-2023 – 04-01-2023
- Led the redesign of My Party Album's website, managing a team of 3 designers and delivering a high-quality, user-centric experience that increased engagement by 25%. - Conducted extensive secondary research, including competitive analysis, heuristics evaluation, and user interviews, to inform design decisions and identify opportunities for improvement. - Utilized Figma to create critical design components and prototype both low and high fidelity versions of the new site, receiving positive feedback from clients and stakeholders throughout the process. - Maintained regular communication with clients to ensure that project deliverables met their standards and provided updates on works-in-progress. - Conducted user testing with the final design prototype, using feedback to refine the user experience and present findings to the client.
- UX/UI Designer, UX Researcher · SB Design09-01-2022 – 03-01-2023
- Conducted comprehensive secondary research and in-depth competitive analysis to identify market trends and customer pain points. - Facilitated and conducted user interviews to gain valuable insights and synthesized data into cohesive themes and user personas. - Created user flows that aligned with the target audience's goals, leveraging hand-sketched early iterations and low-fidelity wireframes to iterate on design choices and further refine the high-fidelity prototype through user testing. - Led a 5-day solo design sprint challenge resulting in a mobile app that assists users in finding public spaces for remote work. - Synthesized research findings using affinity mapping and user stories and quickly iterated on potential solutions, creating a high-fidelity prototype. - Conducted usability testing with potential users to gather feedback and iteratively refine the final design, resulting in an intuitive and effective mobile app product that successfully met the challenge goals. - Directed the design of Pedalway's e-commerce browsing and checkout experience, improving purchase completion rates. - Conducted extensive user research and competitive analysis to identify customer pain points and improve overall user experience. - Developed low-fidelity mockups based on research findings and conducted user testing to refine design choices. - Created a high-fidelity prototype that effectively addressed identified pain points, resulting in increased customer satisfaction and sales.
Education
- SpringboardUI/UX Design Career Track, Certification
- UCLAPolitical Science, International Relations and Affairs
- Santa Monica College
- University Senior High School
- Notre Dame High School
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