Samantha Esch

About

With a rich background in healthcare implementation and training, I excel in streamlining processes and driving successful outcomes. My recent focus has been on working across diverse teams to implement solutions that enhance healthcare delivery and create meaningful change. I’m passionate about contributing to projects with a broader social impact, aiming to leverage my expertise in settings that value innovation and community engagement. As I advance in my career, I’m eager to pursue opportunities that reflect my dedication to driving innovation in healthcare, the community, and beyond.

Experience

• Implementation Consultant · Evident Health2023-01-01 –

  Collaborated with healthcare organizations to understand their requirements and develop tailored implementation plans. Assisted with end-to-end implementation projects for healthcare software solutions, including project planning, resource allocation, and timeline management. Provided expert guidance and training to healthcare professionals on the use and optimization of software applications, ensuring seamless adoption and user satisfaction. Developed and delivered training materials, user manuals, and documentation to support software implementation and facilitate knowledge transfer. Conducted system testing, troubleshooting, and issue resolution to ensure the smooth integration of software solutions with existing healthcare infrastructure. Worked closely with cross-functional teams, including developers, project managers, and clients to ensure effective communication, coordination, and alignment throughout the implementation process. Collaborated with software development teams to relay client feedback, identify software improvement opportunities, and contribute to the ongoing enhancement of software products. Maintained up-to-date knowledge of the healthcare industry regulations, standards, and best practices to ensure compliance and alignment with client requirements.

• Implementation Consultant · Evident Health2023-01-01 –
• Ophthalmic Technician · Pediatric Ophthalmology2022-02-01 – 2023-02-01

  Performed comprehensive medical histories, assessing patients’ ocular conditions including visual acuity, extraocular movements, and blood pressure. Ensured compliance with coding and documentation guidelines including ICD-10 and CPT coding standards. Prepared patients for ophthalmology examinations by administering pupil dilation, assessing changes in visual acuity, and monitoring intraocular pressure. Counseled patients on physician orders, medication usage, surgical procedures, and specialty imaging requirements. Maintained a safe, secure, and healthy work environment by establishing and following standards and procedures along with complying with legal regulations. Processed prescription refill requests and ensured accurate and timely completion. Collaborated effectively with the ophthalmologist and other healthcare professionals to ensure seamless client care. Proficiently operated ophthalmic equipment, including autorefractors, keratometers, slit lamps, and other ophthalmic equipment. Assisted with administrative tasks such as scheduling clients, managing medical records, and communicating with patients and other healthcare professionals.

• Nurse Technician · Spectrum Health2016-02-01 – 2022-04-01

  Assisted healthcare professionals in providing direct patient care, ensuring the comfort and well-being of patients. Obtained and recorded vital signs, including blood pressure, heart rate, temperature, and respiratory rate, accurately documenting them in the patient medical record. Performed electrocardiograms, and point-of-care testing, such as blood glucose monitoring, to facilitate timely and accurate patient assessments. Supported other medical professionals during procedures by preparing equipment and supplies, ensuring sterile environments, and providing assistance as needed. Administered prescribed treatments and medications under the supervision of healthcare professionals, adhering to established protocols and safety guidelines. Responded promptly and efficiently to client calls and requests, addressing concerns with empathy and professionalism. Operated EMR systems proficiently, ensuring accurate and up-to-date documentation of patient care activities. Performed BLS techniques, including cardiopulmonary resuscitation in emergency situations. Participated in continuous quality improvement initiatives, identifying opportunities for enhancements and actively contributing to their implementation.

• Front Office Administrator · WSI - Workforce Strategies, Inc.2021-08-01 – 2022-03-01

  Greeted and directed all office traffic. Answered multi-line phones by addressing client inquiries, solving problems, and providing company information. Took inventory of all office supplies, distributing inventory orders, and maintaining financial receipts for all orders. Maintained a clean and organized reception area. Scheduled and managed interview processes. Managed client and associate information in the company database. Onboarded all new hires by verifying and processing all new hire information, including processing tax paperwork, I9’s, and payment information. Handled payroll issues including verifying hours and submitting incorrect payments for correction. Received and distributed all mail and packages.

• Healthcare Professional Educator · Michigan State University2019-08-01 – 2021-09-01

  Developed and delivered engaging educational sessions to medical students, covering a wide range of healthcare skills, including patient interaction, physical assessments, and basic medical procedures. Assessed medical students' competencies in performing clinical skills through practical examinations and objective evaluations. Provided constructive feedback and guidance to medical students, offering suggestions for improvement and enhancing their ability to deliver patient-centered care. Served as a resource and point of contact for students, addressing their concerns and providing guidance on academic matters.

Education

• Grand Rapids Community CollegePre-Nursing Studies
• Grand Rapids Community College
• Grand Valley State University

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