Shanequa Moore

About

Experienced healthcare professional with strong background in medical documentation, patient communication, and team leadership. Proven ability to train staff in clinical protocols and manage electronic health records efficiently. Skilled in problem-solving and improving clinic operations, with a focus on enhancing patient flow and ensuring HIPAA compliance. Dedicated to fostering a positive workplace environment and developing strategies to boost team morale and engagement. Over 9 years of experience in administrative support, communication, and performing clerical duties. Proven track record in streamlining administrative processes, managing patient documentation, and resolving paperwork discrepancies.

Experience

• Ophthalmic Scribe · Southeastern Retina Associates2018-06-01 –

  • Document patient examinations with accuracy, ensuring comprehensive records for physician assessment and medical compliance. • Schedule surgical procedures, managing preoperative tasks such as insurance verification and authorization. • Assist physicians during medical procedures to enhance patient comfort and increase efficiency. • Coordinate follow-up care and manage patient referrals to ensure seamless continuity of care. • Optimize clinic operations by preparing for patient visits and organizing medical supplies. • Provide patient triage via phone, offering guidance and prioritizing urgent cases for physician review. • Prepare surgical charts with meticulous attention to detail, ensuring all documentation is ready pre-surgery. • Implement patient care strategies to alleviate anxiety and increase adherence to treatment protocols. • Maintain a high standard of medical documentation, effectively handling high-stress environments. • Train new staff in clinic protocols, electronic health records, and patient management to uphold clinic standards. • Conduct chart audits to ensure documentation accuracy and collaborate on resolving any issues identified. • Mentor junior staff, leveraging extensive experience to enhance team productivity and patient care. • Address staff performance issues with discretion, offering feedback and guidance for improvement. • Lead by example during clinic transitions, significantly boosting operational efficiency.

• Front Desk Receptionist · Visionworks2015-06-01 – 2018-06-01

  • Greeted patients, managed a high volume of communication, and maintained an efficient and welcoming front desk environment. • Verified insurance eligibility and secured pre-certifications to prevent insurance-related disruptions in patient care. • Scheduled appointments including routine exams and follow-ups, effectively optimizing the clinic's appointment calendar. • Oversaw contact lens department operations, including order processing, customer fittings, and inventory management. • Maintained patient confidentiality by handling sensitive information in strict compliance with HIPAA regulations. • Collaborated with optometrists and technicians to enhance patient flow, contributing to elevated patient satisfaction.

Education

• Liberty UniversityBachelor of Applied Science, Psychology
• Liberty UniversityAssociate of Arts, Psychology

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