Scott Burtness

About

Experienced and results-oriented leader with 20+ years of proven success maturing capabilities, improving processes, and delivering measurable results. Adept at change leadership to ensure change is successfully adopted and durable. Excellent stakeholder management skills with the ability to communicate effectively across all levels of the organization. Customer-centric attitude. Expansive business acumen. Private and public sector experience. VMO, PMO, Customer Success, Portfolio, and Project Management experience.

Experience

• VMO Manager · Old Republic Title06-01-2023

  Selected by senior leadership to rescue and mature the IT VMO. Applied project rigor and focus on delivery to vendor onboarding, SLA management, and renewals. Worked cross-functionally with IT leadership, Security and Compliance, Legal, Purchasing, and Accounts Payable to manage IT vendors through the source-to-pay lifecycle. Achievements include a 26% YoY reduction in average contract review cycle time, introduction of vendor scorecards and Business Alignment Meetings, and establishing a process to leverage research partners for vendor evaluations and price benchmarking.

• PMO Manager · Old Republic Title01-01-2022 – 06-01-2023

  Managed and rapidly matured a newly-formed PMO. Oversaw a team of nine including PMs, BAs, Scrum Master, and Product Owner. Responsible for the 2nd-largest revenue producing LOB project portfolio. Improved successful project delivery by implementing gate reviews, developed and implemented PM and BA maturity plans to upskill PMO resources, and managed contracted resources providing critical staff augmentation.

• Senior Project Manager · Old Republic Title07-01-2021 – 12-01-2021

  Recruited to manage a $2.5MM enterprise data strategy program through initiation and planning phases. Assigned additional projects in need of project leadership.

• Director, Customer Success Management · Sciforma01-01-2020 – 07-01-2021

  Developed the Customer Success Management role for the company. Partnered with customers of the PPM solution to improve user adoption, process integration, and organizational change management. Worked cross-functionally with Sales Executives, Account Executives, and Professional Services to grow accounts and ensure customers maximized the platform’s value. Supported approximately 40 customers in the U.S. and Canada with roll-out, adoption, and ROI, achieving an 11% YoY churn reduction and exceeding account growth and professional services targets.

• ePMO Portfolio Manager · Minnesota IT Services06-01-2015 – 01-01-2020

  Monitored and reported on the statewide IT project portfolio to the State CIO, executive leadership, and the state legislature. Drove maturity initiatives for approximately 20 agency-based IT PMOs. Co-developed the enterprise PMO (ePMO), implemented and administered an enterprise PPM solution for State CIO and legislature reporting, coordinated agency participation in the legislative budgeting process for large-scale IT investments, and co-developed and deployed project management policy, guidelines, and procedures for 20 PMOs.

Education

• Capella UniversityBachelor of Science - BS, Business Administration
• University of MinnesotaBachelor of Arts (BA) candidate, Psychology

Similar talent on Pangea

Bethlehem S.Head of PMODallas, TXKristen Q.Strategic Project Management Leader | Agile & Waterfall Expert | Driving SaaS Implementations & IT TransformationsColorado, USAStephanie J.Experienced Senior Project Manager & Strategic LeaderWashington, DCNydia S.Operations & Project Management Leader | Bilingual (English/Spanish) | 30+ Years ExperienceNaperville, IL