Sergio Martinez

About

Hello, Sergio here! I am a current college student pursuing my Bachelor’s of Science in Cybersecurity and Information Assurance. I’m a customer service professional with a knack for building strong relationships and ensuring clients feel supported every step of the way. I love using technology to streamline processes and make things more efficient, whether it’s solving problems or enhancing the customer experience. Over the years, I’ve honed my skills in troubleshooting, communication, and adapting to new challenges. I’m passionate about finding smart solutions and making a positive impact whenever and wherever I go! I look forward to connecting with you!

Experience

• Field Service Technician · Porter Special Utility District04-01-2023

  ● Improved equipment functionality by conducting regular maintenance checks and repairs on water meters, water plants, and fire hydrants. ● Reduced downtime by diagnosing and resolving technical issues on meters. ● Boosted overall productivity with timely preventive maintenance on key equipment such as meters, fire hydrants, and software. ● Collaborated with team members to complete larger repair projects efficiently. ● Troubleshoot connectivity and software issues with Wi-Fi, bluetooth, and configuration orders.

• Field Suoervisor · Maverick Exteriors04-01-2022 – 01-01-2023

  ● Began as a Sales Representative within Maverick Exteriors and was internally promoted to Field Supervisor in September of 2022. ● Negotiated contracts and prices with clients to meet and exceed sales goals created by sales management. ● Assigned work to employees, based on material and worker requirements of specific jobs. ● Provided training to new employees including company knowledge and extensive training. ● Conferred with managerial or technical personnel, other departments, or contractors to resolve problems. ● Maintained organization of CRM files while efficiently maintaining contact with customers and insurance companies. ● Maintained accurate records of all sales and prospecting activities

• Parking Lot Attendant · H-E-B10-01-2021 – 01-01-2022

  ● Rotated between Parking Lot Attendant and Bagger throughout employment when the Service department needed aid. ● Coordinated with other attendants to efficiently manage multiple sections of parking lot to efficiently clear the area. ● Monitored weather conditions closely to proactively prepare for possible impacts on parking lot operations. ● Maintained a clean and safe environment for customers by regularly patrolling and removing debris from lots. ● Reduced wait times for customers by quickly and accurately bagging groceries. ● Supported store management in restocking shelves during slow periods, ensuring product availability for customers. ● Retrieved items for customers and verified prices.

• Customer Service Advisor · Mister Car Wash12-01-2020 – 09-01-2020

  ● Updated and maintained database with accurate customer information and timely data entry. ● Provided customers with up to date knowledge regarding the company's services. ● Responded to telephone inquiries and complaints following standard operating procedures. ● Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues. ● Exceeded weekly sales goals and reported sales reports to upper management weekly throughout the CRM database.

• Sales Development Manager · MDS Contractors01-01-2018 – 12-01-2020

  ● Began as an Apprentice within MDS Contractors and was internally promoted to Sales Development Manager in January of 2020. ● Cleaned and prepared construction sites by removing debris and possible hazards. ● Sold services to customers via cold calling, outside sales, and appointment setting. ● Installed foundations, walls, floors, ceilings, and roofs in a time efficient manner . ● Took measurements and calculated material for company cost. ● Conferred with department heads to plan advertising services and secure information on equipment and customer specifications. ● Planned and directed staff, training and performance evaluations to develop and control sales and service programs. ● Developed sales team through motivation, counseling and product knowledge education

Education

• Lone Star CollegeAssociates of Arts, General Studies
• Western Governors UniversityBachelors Of Science, Cybersecurity and Information Assurance

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