SHAHD MOHAMED

About

My name is Shahd. I'm 23 years old and I have experience in customer service and telemarketing as well as virtual assistance having worked with companies like Alorica, Concentrix, Transcom, and INTELCIA. I'm skilled in communication and handling customer inquiries efficiently and a lot of admin work

Experience

• Customer Support Advisor · Concentrix in DoorDashDecember 2024 – Present

  Maintained a high-resolution rate and positive customer experience under strict timeframes. Coordinated with internal teams to solve delivery issues.

• Technical Support Rep · Intelcia in OptimumSeptember 2022 – July 2023

  Customer service Rep and technical support agent for one year at Intelcia. Troubleshot technical issues and provided on-site technical support.

• Telemarketer · Proper Business SolutionsJanuary 2022 – May 2022

  Cold calling customers, utilized sales techniques and strategies to build customer relationships and close sales.

• Customer Service Rep · Transcom in AiraloJuly 2023 – August 2024

  Customer service Rep chat account, analyzed customer service data, gave huddle sessions, and developed in Excel and sheets.

• Sales Rep · DressezJanuary 2021 – January 2022

  Sales Rep, remotely and virtually assisted customers.

Education

• Cairo UniversityBachelor of Arts - BA, English Language and Literature, General

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