Shanea Bucknor

About

As a student at the University of the West Indies, I am striving to turn my passion for biotechnology into a successful career. With a minor in Management Studies and experience in the customer service industry, I am equipped with the skills and drive to make a positive impact in this dynamic field. I am eager to apply my academic knowledge to real-world challenges and to continue learning and growing as a professional. I believe that my unique combination of technical expertise and interpersonal skills make me an asset to any team. My experience spans biotechnology, customer service, and sales industries, providing a well-rounded skill set ideal for Quality Assurance and Product Development roles.

Experience

• Research Intern · e-Biome2023-05-01 – 2023-09-01
• Biotechnology II Course Representative · The University of the West Indies, Mona2023-01-01 – 2023-05-01
• Produce Clerk · Stop & Shop2022-07-01 – 2022-09-01

  -Maintained high standards of customer service and attention to detail by stocking and organizing produce displays, ensuring a fresh and visually appealing presentation for customers -Trained two new employees on proper food handling and hygiene practices, ensuring compliance with company and regulatory standards. -Monitored water pH levels and maintained an accurate log to ensure the quality and safety of produce. -Maintained the store's high standards for food safety and sanitation.

• Spa Concierge · Chatham Bars Inn2022-07-01 – 2022-09-01

  -Provided exceptional customer service by greeting and checking in guests for spa services, addressing their questions or concerns, and ensuring a positive guest experience -Managed appointments and scheduling for multiple service providers using computer systems, demonstrating excellent organizational skills, attention to detail, and ability to handle multiple tasks efficiently -Conducted financial transactions by processing payments and reconciling cash and credit card transactions at the end of each shift, demonstrating strong analytical skills and attention to accuracy -Adhered to the highest standards of customer service and Good Sanitation Practices, as well as Chatham Bars Inn's Standard Operating Procedures and Working Practice Documents -Developed strong communication and interpersonal skills through daily interactions with guests and colleagues, contributing to a positive work environment contributing to the resort's 5-star rating.

• Banquet Attendant · Owl's Nest Resort2022-06-01 – 2022-06-01

  -Provided high-quality customer service to guests by assisting with set-up and breakdown of banquet events, serving food and beverages, and addressing any concerns or issues -Maintained cleanliness and organization of banquet spaces before, during, and after events, demonstrating strong attention to detail and ability to handle multiple tasks efficiently -Contributed to a positive work environment by developing excellent communication and interpersonal skills with guests and colleagues

• FST External Affairs Public Relations Officer · The University of the West Indies, Mona2021-09-01 – 2022-05-01
• Outbound Sales Representative · Innovative Outsourcing Inc2017-05-01 – 2021-09-01

  -Conducted outbound sales calls, generated leads, and maintained accurate customer information in the company's CRM system. -Managed a high volume of outbound calls to prospective customers, consistently meeting or exceeding daily call and sales targets. -Communicated effectively with colleagues and superiors.

Education

• The University of the West Indies, MonaBachelor of Science - BS, Biotechnology
• Manchester High SchoolHigh School Diploma, Sciences, General

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