Shannan Young

About

I am a UX designer with development experience at the enterprise level. Currently, I work for Get Grin Inc, a medical tech company, where I create designs for a range of purposes including client onboarding and retention, B2C marketing, and building a knowledge base. I have also done similar work with a handful of smaller companies over the last 3 years. My passion for improving UX in the medical space stems from research lab work I did in college on zebrafish heart regeneration. Slowly but surley I aim to improve UX across more of the medical industry. Check out my portfolio at shannanyoung.com to explore my design journey and let's connect to collaborate!

Experience

• Marketing Coordinator · Snoqualmie Valley Orthodontics02-01-2024 – 06-01-2025

  - Increased organic Instagram reach by 66% through brand awareness campaign. - Improved paid Facebook reach by 115% by aligning ads (Figma, Canva) to audience. - Created training documentation and education resources using Synthesia AI platform. - Developed a lead conversion strategy resulting in >100% quarterly production for 1st time in 4 years. - Automated text and email campaigns to clients, reducing information requests by 92%.

• Frontend Developer · Comcast02-01-2022 – 02-01-2023

  - Updated code with semantic labels and integrated localization to enhance accessibility. - Improved color schemes to meet WCAG contrast guidelines. - Tested cross-browser via screen readers, ensuring inclusive user experience (UX). - Utilized APIs to build an authenticated component showing client devices.

• UX Designer & Researcher · Code SWE10-01-2023 – 02-01-2024

  - Designed product wireframe and prototype in Figma. - Conducted remote-monitored user testing using Maze for navigability of prototype. - A/B tested 'Discussion' tab location, reducing lostness by 83%. - Designed email marketing campaigns in MailChimp.

• Product Designer · Dunia Bora07-01-2023 – 10-01-2023

  - Conducted industry research and market analysis. - Designed brand materials, website wireframe & prototype.

• Director of Activities · Camp Cando07-01-2018

  - Leadership & Team Development: Planned camp schedule, coordinated & delegated roles to activities committee, and led cross-functional communication between patient and sibling camp teams. - UX Design & Communication: Registration forms, flyers, staff onboarding materials, and asynchronous grief training materials to help staff navigate difficult camper experiences.

Education

• Temple UniversityB.S with Distinction in Genetics, Biology

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