About
With a strong foundation in digital communication and media, I have built a diverse career in customer service and social media management. I hold certifications from Puget Sound Skills Center in Digital Communication and Media/Multimedia, and Digital Media Training. My professional journey began as a Customer Service Representative at 24/7 Intouch, where I honed my skills in customer interaction and sales. I then transitioned to the insurance sector, working as a Seasonal Licensed Insurance Agent at Together Health and later as a Health Insurance Agent at Teleperformance. In these roles, I excelled in sales, customer relationship management, and handling sensitive information. Currently, I am a Social Media Manager at Atlas co Solutions, where I develop and execute strategies to enhance brand presence and engagement. My career reflects a commitment to leveraging communication skills to drive customer satisfaction and brand growth.
Skills
Experience
- Social Media Manager · Atlas co Solutions04-01-2024
Responsible for managing and executing social media strategies to enhance brand presence and engagement.
- Health Insurance Agent · Teleperformance10-01-2022
Handle and carefully respond to all customer inquiries. Provide excellent customer service through active listening. Meet and exceed sales goals with the proven ability to advance sales and build customer relationships. Identify hesitations, overcome objections, and close the upsell. Work with confidential customer information and treat it sensitively. Appropriately communicate with customers. Reinforce, communicate, and review the purchase decision throughout the customer interaction, and first call resolution.
- Seasonal Licensed Insurance Agent · Together Health03-01-2021 – 01-01-2022
Calculate premiums of different types of insurance based on risk assessment, customize insurance plans to meet the needs of customers, sell a multitude of insurance policies to customers, Interview potential clients to obtain data about their financial resources and needs, the physical condition of the customer, confer with clients to obtain and provide information when claims are made on a policy.
- Customer Service Rep. · 24/7 Intouch01-01-2019 – 03-01-2019
Handle and carefully respond to all customer inquiries. Provide excellent customer service through active listening. Meet and exceed sales goals with the proven ability to advance sales and build customer relationships. Identify hesitations, overcome objections, and close the upsell. Work with confidential customer information and treat it sensitively. Appropriately communicate with customers. Reinforce, communicate, and review the purchase decision throughout the customer interaction, and first call resolution.
Education
- Puget Sound Skills CenterCertification, Digital Communication and Media/Multimedia
- Foster High SchoolHigh School
- Indian River State CollegeHigh School
- Puget Sound Skills CenterDigital Media Training Certificate
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