Shavese T.

About

With an Associate of Science degree in Criminal Justice/Police Science from Milwaukee Area Technical College, completed in 2015, I have developed a diverse professional background. Currently, I serve as a Planning Specialist III at Dodge Construction Network, where I ensure the accuracy and completeness of construction data and facilitate communication among project stakeholders. Since 2019, I have also worked as a Freelance Virtual Assistant, providing extensive support functions and managing web content. Previously, I held the position of Support Team Lead at ASMR, where I handled unemployment insurance inquiries and identified fraud cases. As an Intake Specialist at Crest, I conducted initial client interviews and maintained accurate records. My experience spans data management, client interaction, and administrative support, showcasing my ability to adapt and excel in various roles.

Experience

• Planning Specialist III · Dodge Construction Network01-01-2023

  Gather complete, current, and accurate construction data following SOPs, ensuring comprehensive project coverage. Facilitate communication among architects, engineers, and inspectors to streamline project processes. Complete and manage formal documentation to support data collection, enhancing data reliability.

• Virtual Assistant · Freelance11-01-2019

  Perform extensive support functions including managing web content, communicating with teams, sending newsletters, and coordinating general operations. Maintained filing and recordkeeping systems with efficiency and accuracy. Complete special projects while meeting deadlines and assisting businesses and executives with achieving specific administrative goals. Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.

• Support Team Lead · ASMR06-01-2021 – 04-01-2022

  Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status. Processed appeals on denied or overpaid claims. Identified fraud cases through detailed examination of claimant's documents. Performed research activities such as auditing files and verifying information provided by claimants. Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations. Conducted interviews with applicants, explaining benefits process and which programs were available.

• Intake Specialist · Crest01-01-2020 – 02-01-2022

  Arranged case files and maintained records and notebooks. Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information. Maintained accurate records of all client interactions according to agency policies and procedures. Answered and logged incoming inquiries via phone, fax and email. Issued, gathered and inspected intake forms to confirm correct signatures and information.

Education

• Milwaukee Area Technical CollegeAssociate of Science (AS), Criminal Justice/Police Science

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