Shelby Vance

About

8x Certified Salesforce Professional, leveraging Salesforce and Healthcare industry best practices to bring transformation to business performance. Experienced Salesforce Product Owner with industry experience across Healthcare, Worker’s Compensation, Building Products Manufacturing, and Construction as well as process experience in both inside and outside sales. Leveraging that experience to innovate in the Salesforce Ecosystem and drive business success towards strategic goals. I specialize in Business Process improvement and user experience to find the perfect combination of automation and business process using Salesforce's native and custom platform tools to bring innovation and efficiency to daily operations.

Experience

• Senior Salesforce Consultant · CopperHill2023-06-01 – Present
• Salesforce Product Manager · Ascension2022-03-01 – 2023-06-01

  • Liaison between 30+ Business Stakeholders, IT Leadership, and Salesforce Development team to refine and incorporate features in strategic roadmap based on strategic initiatives; providing management of Scrum project team (4-7 members) to ensure quality delivery • Product management, process design & requirements definition: develop project business case and budget estimates for funding approval, develop and present status updates for program executive status

• Salesforce Consultant · The Hunley Group, LLC2021-04-01 – 2022-03-01

  • Led Salesforce Implementation with Solution Architect oversight across international building product manufacturing client for 4 distinct business groups with 7 primary stakeholders: providing leadership to 3 Associate Consultants across project for best practice support, work assignment, and coaching • Project management, process design & requirements definition. Performed gap analysis to identify process inefficiency and outline solutions. Wrote and maintained technical and functional specifications to document database integrations and requirements, Facilitated client training and UAT • Instance configuration tasks: reporting, object and field creation, validation rules, flows, approvals, page layouts, permissions, data management through data review and manipulation, and performed QA

• Salesforce Product Owner · Bardavon Health Innovations2020-06-01 – 2021-04-01

  • Liaison between 10+ Business Stakeholders, IT Leadership, and Salesforce Development team to refine and incorporate features in strategic roadmap based on strategic initiatives; leading Salesforce Health Cloud Implementation in collaboration with Technical Architect for a scrum team of 7 and consultant resources • Performed Project Management duties to ensure successful delivery and communication of Salesforce projects. Communicated across executive stakeholders to share project status, changes to project scope, and timelines

• Business Analyst · Bardavon Health Innovations2019-12-01 – 2020-06-01
• Network Partnership Development Manager · Bardavon Health Innovations2018-06-01 – 2019-12-01
• Contract Negotiator · One Call2015-08-01 – 2018-06-01
• Social Media Specialist, Admissions Support Representative · ECPI University2013-02-01 – 2015-07-01
• Marketing Consultant · Suffolk News-Herald2013-10-01 – 2014-06-01

Education

• Old Dominion UniversityBachelor of Science (B.S.), Communication
• Tidewater Community College

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