Sixian Chen

About

UX designer focusing on complex systems and AI-driven products. With background in data analysis and research, I bridge the gap between back-end workflows and front-end user experience.

Experience

• UX Designer · AES Corporate (Energy)05-01-2025 – 08-31-2025

  I designed for a Customer Portal (960K users) used for reporting and tracking power outage and supported by the Outage Management System (OMS) backend data. I designed the portal to ensure a seamless customer experience across channels. ▪ Enhanced the “outage map” by redesigning a form-submission user-flow in a clearer feedback loop, reducing friction by 60% and call center volume by 12% during tornados ▪ Created 10+ high-fidelity mockups and an interactive prototype, leveraging Google Stitches and Claude to boost efficiency by 70% ▪ Refreshed visual language, defined a UI kit with two patterns, seven components and UI documentations ▪ Planned and conducted eight A/B testing sessions for key design decisions, leading to buy-in from PM and engineers ▪ Developed a cross-channel service blueprint (SMS, email, mobile, portal), establishing a shared reference for 18 stakeholders ▪ Facilitated in survey design, distribution and analysis targeted at 40K users through Qualtrics and Salesforce ▪ Redefined Jira dashboard to streamline team agile workflow with automation, cutting daily standup prep time by 50%

• AI Agent Extern Designer · Adobe08-01-2025 – 12-31-2025

  ▪ Redesigned the “audience builder” AI Agent of Adobe Experience Platform (CRM, 2M users) for a more intuitive human-AI collaboration experience for non-technical users, reducing phase1 conversation abandonment rate by 19% ▪ Contributed to the design system with eight AI UX patterns applied for agents across products

• Order Management System Extern Designer · Kroger08-01-2024 – 12-31-2024

  ▪ Designed store-vendor workflow across mobile, desktop, and in-store displays, serving 400K users and cutting error rate by 27%

• UX & Website Designer · Indiana University03-01-2025 – 05-31-2026

  ▪ Redesigned the Gateway homepage based on user stories and tasks, reducing internal searches by 70% and bounce rate by 12% ▪ Analyzed data from Siteimprove and Google Analytics on 25+ high-traffic pages, resolving them directly with HTML/CSS.

• Design Strategy Intern · Boston Consulting Group01-01-2023 – 06-30-2023

  ▪ Defined problems and scopes for enterprise clients through research (14 interviews, journey mapping, competitive analysis); Contributed to a Design Hand-off System that reduced off-system calls by 40%

• UX Designer (Portfolio/Case studies referenced in document links) · Portfolio (sixianchen.framer.website)2024

  Note: The resume includes links to portfolio case studies (AES, Adobe, Kroger). No additional employment details beyond the work experience entries are provided in the text.

Education

• Indiana University BloomingtonM.S., Human-Computer Interaction
• Fudan UniversityB.S., Cognitive Psychology

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