Stephanie Mao
Detail-oriented professional with experience in project management, customer success, and business operations across healthcare and finance industries
8 yrs experience · Chicago, IL · 30-40 hrs/week
About
I'm passionate about helping businesses with project, team, and operations management to help them scale and grow their revenue. I have 8+ years of experience across diverse industries, including operations for a Fortune 15 bank, management consulting for Fortune 500 pharmaceutical companies, and growth strategy & operations for a Series D digital health startup. Let me bring my expertise to your project and ensure its success!
Skills
Experience
- Strategy and Operations · Blink Health02-01-2022 – 10-01-2024
- Partner to 10+ Pharma clients, providing strategic and analytical support to drive account growth - Collaborated cross-functionally to launch new client programs and develop new product features/workflows
- Healthcare Consultant · ZS Associates07-01-2018 – 02-01-2022
- Worked on 10+ projects across strategy, operations, marketing, sales, and customer insights in the pharmaceutical and life sciences space - Led global teams across multiple time zones and workstreams
- Operations Analyst · JPMorgan Chase & Co.07-01-2016 – 07-01-2018
- Assessed customer journeys to propose improvements for digital platforms, marketing strategies, and operational processes - Maintained 7 daily Excel scorecards, delivering operational insights to 20+ home lending managers and 500+ representatives - Defined and streamlined controls, processes, and documentation to remediate gaps in existing global compliance practices
Education
- University of Michigan College of EngineeringBachelor’s Degree, Chemical Engineering
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