Tara Makras

About

Experienced Account Executive and Customer Success Manager with a demonstrated history of client retention, exceeding goals, and working across industries such as healthcare, education technology, and wellness. Strong professional skills in Project Management, Client Success Management, Sales, Sales Management, and Public Speaking.

Experience

• Contracts & Proposals Analyst · Stryker2023-09-01 –
• Health And Wellness Coach · Institute for Integrative Nutrition2010-01-01 –
• Senior Customer Success Manager · Lingo Live2021-12-01 – 2023-09-01

  Monitoring client satisfaction with products or services to identify and resolve any issues or concerns. Working with clients to develop and implement long-term strategies for achieving business goals Helping clients identify and resolve issues that are preventing them from achieving expected results. Identifying client needs and recommending appropriate solutions based on product knowledge, industry trends, and customer feedback Developing and implementing sales strategies to increase the number of clients purchasing products or services. Creating and managing client accounts and relationships to ensure that they are satisfied with their experience with the company. Analyzing client data to identify opportunities for growth in areas such as revenue generation or customer retention.

• Manager, Educator Success · Chegg Inc.2020-01-01 – 2021-12-01

  Thinkful (A Chegg Service) is a tech boot camp that equips people with the education and network to launch new careers in UX/UI, Engineering, Data Science, Data Analytics, Product Management, and Digital Marketing.

• Dermatology Sales Representative (Dermatology) · Galderma2018-08-01 – 2021-12-01

  Awarded MVP of new hire training class 2018. Created and maintained a strategic territory performance through KPIs, connecting results with sales and marketing initiatives. Achieved sales goals of 101% overall portfolio performance. Established and maintained over 130 business-critical relationships. Demonstrated a solid understanding of the Galderma business Model to effectively court and upset relevant accounts with the goal of under 2% churn rate.

• Pharmaceutical Sales Representative · Eli Lilly and Company2016-07-01 – 2017-01-01

  Managed territory generating $8M dollars in revenue. Achieved sales goals of 101% overall portfolio performance, 105% to plan for Cialis, and 104% in special objective. Established and maintained the territory budget while making relevant business decisions pertaining to dollar allocation/spending. Cultivated over 180 critical physician relationships (Urologists, Psychologists, Endocrinologists, Internal Medicine). Performed top 10% in overall special objectives sales goals.

• Senior Enterprise Partnerships Manager · SoulCycle Inc.2009-12-01 – 2016-07-01

  Worked with senior leadership to conceive, evaluate and develop multifaceted partnership opportunities and transactions. Created compelling presentations for review and worked closely with our legal and financial teams to negotiate deals. Built actionable plans necessary to successfully implement and manage partnerships with cross-functional teams. Realized sales goals by tripling sales in 2015 to $1M. Reached over $1.4M in sales 2016 YTD. Successfully launched new product/services while developing new sales territories for new studio markets. Recruited and trained new division of the marketing department as the company grew to establish a strong sales team. Created solution-driven partnership initiatives and secured multiple large reoccurring partnerships upwards of 80K, Pfizer, Verve, A + E Networks, American Express, Meredith. Established lucrative relationships with clientele including but not limited to Barclays, Goldman Sachs, Viacom, Bank of America Meryl Lynch, Verve Mobile, A+E Networks, and Morgan Stanley. Created sales outreach/incoming strategies, identified growth opportunities, and new market approach. Developed digital sales platform for corporate partners in conjunction with technology teams.

• Account Executive · Merkley + Partners2008-01-01 – 2009-12-01

  Oversaw daily production and release of magazine, television, radio, in-store, digital, and direct mail brand campaigns. Managed brand portfolios, including actual and projected budgets for all Pinnacle and DWS clients. Collaborated with the strategic planning teams by providing competitive insight into all category segments. Helped develop 2009 Mrs. Butterworth’s digital campaign (ranked number one in Nickelodeon’s played online games).

• Account Services · McCann2007-02-01 – 2008-01-01

  Managed account spending and relationships for Northeast Region Cadillac, Hummer, and Saab dealership associations. Created overall sales/media strategies for print, broadcast, OOH and digital in major east coast markets, and assisted in the development of a television premiere tag for the launch of the 2008 Cadillac CTS.

• Project Coordinator · General Motors2006-07-01 – 2007-02-01

Education

• Michigan State UniversityBachelor of Arts, Communication

Similar talent on Pangea

Sara C.Seasoned Customer Success Manager | Expert in MedTech & SaaS | Specializing in Customer Retention and Revenue GrowthDallas, TXAbbey B.Customer Success Leader | Strategic & Data-Driven | Ed-Tech & Training SpecialistDenver, COHaley B.Customer Success Leader | Growth StrategistTexas, USALiah B.Senior Specialist in Account Management | Customer Success & Operations | Enterprise Healthcare & CRM IntegrationBloomington, MN