Stephanie Negrin

About

Marketing Consultant with diverse experience guiding and coaching clients in industries such as e-commerce, marketing agency, retail, luxury goods, real estate, and food & beverage. Reputation as highly adaptable and flexible, with strong attention to detail. Recognized for excellent written and verbal communication, along with diligent customer service. Known as a self-starter, creative problem solver, and collaborative team player. Bilingual (native English and native Spanish). KEY ACCOMPLISHMENTS - For a real estate client, converted in-person seminars to digital events, including web design, writing copy, and Facebook collateral, increasing revenues by $120K in 9 months - Turned -13% loss to profit, by re-working ad and webinar strategy for an Amazon seller coach - Coached a speech pathologist leading to a $20K of recurring monthly revenue launch of their coaching practice

Experience

• President, AI & Marketing Consultant · Bisset Media Group2023-11-01 –
• President, Virtual CMO and Client Success Director · Negrin Digital Inc.2017-08-01 –

  - Host onboarding meetings, KPI report meetings and manage projects from concept through final implementation - Develop monthly and quarterly strategy meetings to determine and design ongoing Social Media Marketing plan - Build sales funnels using software like Clickfunnels, Manychat, Infusionsoft, Deadline Funnel & Zapier - Develop and update SOP documents such as onboarding, sales process and account management ​​- Monitor and report on the overall well-being of customers, tracking key health and usage indicators

• Client Success Director · Scale Group2022-03-01 – 2022-08-01

  - Managed a portfolio of 200+ e-commerce clients, ensuring that they received exceptional service and support - Lead a team of 3 customer service specialists, providing coaching and support to improve performance - Designed and built out an automated onboarding system, resulting in a 45% decrease in customer support tickets - Developed and maintained relationships with customers, regularly soliciting feedback and addressing any concerns - Worked closely with sales and account management teams to identify and upsell opportunities - Oversee the customer lifecycle to proactively drive satisfaction and retention, including success of the customers from go-live through to renewal and expansion - Contribute to the scalability of the customer success team through documentation and process optimization

• Renovation Coordinator · Zillow2021-09-01 – 2021-11-01
• Supply Chain Coordinator · The Estée Lauder Companies Inc.2018-09-01 – 2019-04-01

  - Established confidential support to the Vice President: calendar/meeting management, travel coordination, expense reports - Built collaborative relationships with cross-functional teams to supply lab and market registration samples - Developed and updated presentations and reports relating to product line-up and launch statuses

• Store Design Administrator · Starbucks2016-04-01 – 2017-06-01

  - Provided project management support to Program Managers and Senior Design Managers - Prepared cost estimates on furniture and equipment for store renovations - Expedited invoices to ensure timely payments to Architects & Vendors

• Assistant Planner, Private Brand & Ladies Sportswear · Lord & Taylor2013-11-01 – 2016-04-01

  - Analyzed weekly business results to develop strategies to increase profitability - Served as the liaison with international vendors on all shipment related issues (delays, quantity shortage) - Collaborated with Planning Managers to develop monthly financial and inventory forecast

• Merchandise Assistant, Private Label Ladies Sportswear · Lord & Taylor2013-08-01 – 2013-11-01

  - Owned the purchase order process (PO Maintenance, resolving EDI errors, inputting price changes) - Developed relationships with distribution centers and store managers to resolve order discrepancies - Partnered cross-functionally with planning, allocation, and brand teams to properly set up items

• Retail Merchandising Intern · Emporio Armani at Giorgio Armani2013-02-01 – 2013-05-01

  - Streamlined inventory reports using Pivot tables and V-lookups - Analyzed inventory productivity and recommended markdown adjustments to support business trends

Education

• Queens CollegeBachelor of Arts (BA), Economics

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