Teodora Keserovic

About

Experienced Talent Acquisition Manager with a background in recruitment, onboarding, and administrative operations. Proven track record in streamlining processes and improving team performance. Skilled in managing high-volume email correspondence and interdepartmental communication. Experienced in the insurance and administrative industries.

Experience

• Talent Acquisition Manager · Top Quality Coverage2024-09-01 –

  Led end-to-end recruitment processes, posting job ads, conducting interviews, and onboarding over 100 agents for Medicare insurance sales. Streamlined internal processes for recruitment, onboarding, and agent support, reducing processing time by 40%. Managed and trained a team of 6 recruiters, improving hiring efficiency and team performance. Developed and maintained organized tracking systems for hiring, onboarding, and compliance, ensuring 100% data accuracy. Created and standardized training scripts and guidelines, improving efficiency and consistency in recruitment and onboarding. Acted as the primary point of contact for carriers, resolving agent-related issues and ensuring seamless workflow. Scheduled and facilitated onboarding meetings, guiding new hires through contract signing and compliance requirements. Handled high-volume email correspondence, managing 100+ emails daily to support recruitment and operations. Assisted management with administrative and operational tasks, ensuring smooth daily operations and problem-solving in real time. Coordinated interdepartmental communication to ensure operational alignment and workflow efficiency.

• Office Administrator · DragonWood d.o.o.2022-06-01 – 2024-08-01

  Managed daily office operations and administrative tasks. Handled scheduling, record-keeping, and email communication. Maintained office supplies and coordinated with vendors. Assisted with invoices, expense tracking, and onboarding new employees. Supported management with various administrative duties.

Education

• Faculty of Media and CommunicationsBachelor of Arts - BA, Marketing

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