Theo Den Brinker

About

Customer Success leader specialising in strategic enterprise account management and APAC regional growth. Driving product adoption, retention, and expansion across the APAC region, while advising cross-functional and global teams on cultural nuances and local market dynamics. Partnering with stakeholders across the business to tailor strategies that strengthen customer relationships, accelerate expansion, and deliver measurable business outcomes. Extensive experience supporting customer growth initiatives and new market expansion, bridging customer success with revenue generation while maintaining a strong focus on client experience. Works closely with executive teams to align regional customer needs with broader organisational goals, ensuring strategies scale globally while resonating locally. Passionate about helping organisations localise their success strategies, scale effectively in new markets, and create lasting value for their clients.

Experience

• Regional Customer Success Manager - APAC Lead · Spring Health07-01-2023

  Regional and strategic lead, responsible for account growth, retention, product adoption, and partner satisfaction. Advised internal cross-functional teams on regional nuances, cultural sensitivities, and market expectations to optimize engagement strategies and support successful APAC expansion. Led Customer Success efforts across the APAC region, overseeing a portfolio of strategic enterprise accounts including Fortune 500 companies. Partnered with Sales and Revenue teams to support cross-sell and new business opportunities, contributing to Spring Health’s growth in the region. Collaborated with executive stakeholders to align regional customer needs with global strategy, ensuring delivery of measurable business value and long-term client success.

• Enterprise Customer Success Manager APAC · Collibra03-01-2022 – 07-01-2023

  Managed a diverse portfolio of enterprise clients across financial services, retail, and technology sectors, driving adoption of Collibra’s solutions. Served as the strategic advisor to key customer stakeholders, aligning business objectives with platform capabilities to maximize product value and return on investment. Led success planning, engagement strategies, and renewal management across complex, multi-stakeholder accounts with a strong focus on customer satisfaction and long-term partnerships. Collaborated cross-functionally with Sales, Product, and Support teams to deliver a seamless customer experience and identify opportunities for expansion and advocacy. Developed tailored success strategies that supported both technical enablement and executive alignment, ensuring ongoing platform adoption and measurable business impact.

• Customer Success Manager · Papaya Global03-01-2021 – 02-01-2022

  Papaya Global is a SaaS Start-Up specializing in helping companies expand globally through the use of leading cloud-based software and a dedicated team. The easy-to-use platform allows you to integrate and scale while ensuring compliance with local regulations.

• Account Manager Key Account · Domestic & General01-01-2018 – 01-01-2021

  Managed key accounts, focusing on client relationships and satisfaction, ensuring service delivery and identifying opportunities for account growth.

• Account Manager · Smartgroup Corporation01-01-2016 – 01-01-2018

  Responsible for managing client accounts, maintaining client relationships, and supporting business development initiatives.

Education

• Victoria UniversityBachelor's degree, Business/Commerce, General

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