Damian Choi
Senior Customer Success Manager, APAC at essensys
6 yrs experience · Sydney NSW, Australia · <10 hrs/week
About
Pursuing perfection through perpetual, iterative learning and growth. A decade of experience in building small enterprises and consulting amongst startups and bootstrapped businesses across a range of industries; extensive knowledge in strategic planning, process optimisation, account & stakeholder management, and business/IT alignment shaped through a client centric and design thinking approach.
Skills
Experience
- Senior Customer Success Manager · essensys08-01-2024
As a Senior Customer Success Manager, responsible for leading customer success strategies, managing key accounts, and ensuring customer satisfaction and retention.
- Customer Success Manager · essensys03-01-2023 – 08-01-2024
As a Customer Success Manager, focused on building strong relationships with clients, understanding their needs, and providing solutions to enhance their experience.
- Customer Success Associate · essensys10-01-2022 – 03-01-2023
As a Customer Success Associate, supported the customer success team in managing client interactions and ensuring customer satisfaction.
- Partner · Brilliance Car Care01-01-2020 – 10-01-2022
As a Partner, involved in managing business operations, developing client relationships, and overseeing service quality.
- Sole Trader · Yumseen Australia04-01-2017 – 10-01-2022
As a Sole Trader, responsible for managing all aspects of the business, including sales, marketing, and customer service.
Education
- University of Technology SydneyBachelor of Business, Business Management
- University of Technology SydneyBachelor of Science in Information Technology, Business Information Systems
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Haley B.Customer Success Leader | Growth StrategistTexas, USAHire Damian through Pangea
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