Tiffany Bazart

About

With a Bachelor of Commerce in Business Administration and Management from the University of Auckland, complemented by diplomas in Financial Planning and Project Management, this professional has built a robust career in project management and digital transformation. Starting as a Project Coordinator at TAL Life, they honed their skills in CRM enhancements and strategic project execution. At Box Hill Institute, they advanced from Operations and Project Support Officer to Service Delivery Manager, focusing on service enhancements and stakeholder relationship management. Their role as Digital Transformation Project Manager at Lowbake Australia involved managing SAP and Salesforce implementations. Currently, they serve as Senior Project Manager for Digital Improvements at Experience La Luce, leading digital transformation initiatives. Their career reflects a commitment to innovation, efficiency, and strategic project delivery across various sectors.

Experience

• Senior Project Manager - Digital Improvements · Experience La Luce02-01-2024 – 12-01-2024

  As a Senior Project Manager - Digital Improvements, likely responsible for leading digital transformation initiatives, managing project timelines, and ensuring successful implementation of digital solutions.

• Digital Transformation Project Manager · Lowbake Australia PTY LTD11-01-2022 – 12-01-2023

  - SAP Field Service Management Implementation project management - Salesforce Implementation - Manage all project requirements and scope definition - Ensure QA is completed on all received data, checking for accuracy and completeness. - Forecast resource requirements across teams - Develop project plan, costing, resource plans and relevant project documentation. - Accountable for the management and delivery of key project milestones across the project team, ensuring alignment with agreed scope and outcomes

• Service Delivery Manager, Technology Solutions · Box Hill Institute03-01-2016 – 12-01-2022

  • Work with senior members of account leadership team to develop ideas for expansion of service opportunities; Provided innovative solutions to operational and strategic challenges, minimizing risk and cost while maximizing performance. • Create and distribute monthly project status reports • Project resource planning, budgeting, staffing, and collaboration with other business areas as needed to ensure critical component delivery. • Establishment of clear project management expectations between the client and the external configuration team • Ensure QA is completed on all received data, checking for accuracy and completeness. • Forecast resource requirements across teams • Accountable for the management and delivery of key project milestones across the project team, ensuring alignment with agreed scope and outcomes • Significant emphasis on service enhancements, process automation, and activity streamlining. • Managed centre service management software product releases, business training, and adoption. • Identified and implemented plans to improve the Centre's KPI performance, customer satisfaction, and stakeholder perceptions. • Created an Institute partnership program that resulted in resource efficiencies. • Procurement, issuance, auditing, disposal, and accountability for $2 million in Institute assets. • Oversaw the accounts payable function. • Established and nurtured stakeholder relationships at all organizational levels and externally.

• Operations and Project Support Officer · Box Hill Institute10-01-2015 – 04-01-2016

  • Maintained and monitored project plan, project schedules, work hours, budgets, and expenditures. • Ensured projects adhere to frameworks, timelines, deliverables, and all documentation is maintained appropriately for each project. • Tracked and monitored project activities and team communication regularly to ensure all schedules run smoothly and all jobs are completed as expected. • Report project(s) status on a regular basis to corresponding departments and communicate updates with management. • Analyse problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality. • KPI reporting and report automation development.

• Project Coordinator - Affinia Financial Planning · TAL Life08-01-2015 – 10-01-2015

  • Responsible for Microsoft Dynamics CRM Enhancement. • Responsible for establishing and communicating project expectations, deliverables and timelines. • Own the planning and execution (end-to-end) of various multi-dimensional efforts that shape and impact business operations, employee experience, and culture. • Conducted qualitative analysis of existing implementations and provide thoughtful, strategic improvement recommendations. • Responsibilities included developing the project plan, helping define tasks, deliverables, and timelines, creating and maintaining issue log, change management plans, understanding new business process and application requirements at the appropriate level to influence the future business process design and help build requirements.

Education

• University of AucklandBachelor of Commerce - BCom, Business Administration and Management, General
• Kaplan AustraliaDiploma, Financial Planning and Services
• Institute of Project ManagementDiploma of Project Management

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