Dion S.

About

As a Senior Project Manager and Consultant with 10+ years of experience, I specialize in leading complex, end-to-end digital and business transformation initiatives. My approach blends strategy, structure, and execution, ensuring outcomes that scale and stick. With a foundation in Industrial Engineering, I bring a systems-thinking mindset to every engagement, focusing on optimizing processes, improving resource efficiency, and aligning cross-functional teams around clear goals. I'm certified in Professional Scrum Master (PSM I) and PRINCE2 Foundation, and currently pursuing PRINCE2 Practitioner to deepen my ability to lead in various environments. I’ve successfully delivered programs across retail, finance, media, helping organizations modernize operations, improve customer experiences, and reduce time to value.

Experience

• Scrum Master · Fidelity Canada2025-11-01 –
• Senior Project Manager · RBC2022-03-01 – 2025-09-01

  Independent Consultant | Client: RBC (Subcontracted engagement) I managed initiatives to onboard Global Compliance functions to a centralized third-party on-premise application, replacing fragmented legacy workflows. This enhanced operational efficiency and enabled teams to keep pace with evolving regulatory requirements across RBC's global footprint. Key Achievements: • Managed the global rollout of a trade surveillance platform for 14,000+ users, improving regulatory compliance and reducing operational risk • Onboarded an enterprise-wide Gifts & Entertainment disclosure module for 80,000+ employees globally, streamlining workflows and improving compliance oversight • Worked across Compliance, Legal, Technology, and Product to deliver value under tight deadlines • Oversaw data migration activities, including mapping and cleansing, to support phased go-lives across business units

• Scrum Master · Scotiabank2019-10-01 – 2022-03-01

  Supported Risk and Treasury teams, including Asset Liability Management (ALM) and Funds Transfer Pricing (FTP), on technology initiatives to improve regulatory reporting and data quality. Focused on enabling monthly SIRR (Structural Interest Rate Risk) reports through a third-party ALM platform. Key Achievements: • Led cross-functional collaboration across data, business, and technology to align reporting processes • Supported implementation of FIS BancWare, ensuring accuracy and completeness of inputs • Improved risk and treasury teams' confidence in monthly reporting outputs • Helped the organization respond more effectively to evolving regulatory expectations

• Senior Consultant / Project Manager · BIS Consulting SC2017-03-01 – 2019-09-01

  Independent Consultant | (Subcontracted engagement) Led multiple national-scale retail and technology projects to modernize store operations and improve customer experience. Worked cross-functionally with IT, store operations, security, legal, privacy, and third-party vendors to deliver projects with high visibility and operational impact. Key Achievements: • Delivered SAP-based label sorting tool to streamline product flow and reduce manual sorting • Managed firmware and software upgrades for 16,000+ POS PIN pad lanes across Canada • Led a confidential pilot for digital in-store technology to improve customer experience and pricing accuracy • Coordinated pilot of a Remote CCTV security notification system • Managed a Loss Prevention initiative utilizing AI to detect theft at the point of sale • Balanced scope, timelines, and vendor deliverables across multiple concurrent workstreams • Responsible for testing retail client's first e-commerce implementation and migration to the Logfire WMS for retail store inventory across 3 DCs. • Audited work instructions and documented deviances from SOPs across all functions in the Mississauga DC, which entailed observation techniques and job shadowing to improve accuracy in findings

• Senior Analyst, Digital Analytics · Bell Media2014-08-01 – 2017-03-01

  Used Adobe Analytics to track and report on user behavior across iOS, Android, web, and mobile apps for major Bell Media properties including TSN, CTV, and Discovery. Insights were used to shape content, ads, and platform decisions during the industry’s shift toward digital. Key Achievements: • Delivered actionable metrics to sales, product, and editorial teams • Helped optimize content strategy and programming decisions using data • Supported ad monetization strategy with digital usage trends • Identified user flow bottlenecks and playback issues impacting experience

• Quality Assurance Analyst / Product Analyst · MedAvail Technologies Inc.2013-06-01 – 2014-08-01

  Joined an early-stage health tech startup building medication dispensing kiosks. Worked closely with the CTO and engineering teams to align user experience improvements with business goals, and played a key role in ensuring product quality and regulatory readiness. Key Achievements: • Acted as a subject matter expert during CE certification testing for the MedCenter in Europe • Supported the on-site pilot launch with Walgreens, helping validate kiosk functionality in a live pharmacy setting

• English Teacher · EPIK (English Program in Korea)2010-08-01 – 2012-08-01

  ● Prepared and delivered lessons for 600+ high school students, in addition to having implemented a grading structure for tests used alongside regular curriculum ● Enabled a dramatic increase in spoken English ability from students taught in 10th grade to the same students after progressing to the 12th grade ● Developed conversational fluency in Korean through self-study

Education

• University of TorontoBachelor of Applied Science (BASc), Industrial Engineering

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