TOMGWA UN-HA NADEGE ASONG

About

With a strong foundation in telecommunications and virtual assistance, I have honed my skills across various roles, demonstrating adaptability and technical proficiency. I hold a Higher National Diploma in Telecommunications from the University of Siantou and have completed the ALX Virtual Assistant Program, where I developed expertise in email communication, client interfacing, and digital resource management. My experience as a Telephone Advisor at Webhelp enhanced my customer service capabilities, achieving a 20% boost in satisfaction ratings. As a Broadcast Assistant at Radio Télévision Ivoirienne, I maintained a 99.5% broadcast uptime, showcasing my technical acumen. My role as a Cashier and Stock Manager further refined my organizational skills, optimizing inventory management. Currently, I am expanding my virtual assistance skills, focusing on client communication and administrative support for remote teams. My diverse background equips me to provide effective support in dynamic environments.

Experience

• Virtual Assistant Trainee · ALX Virtual Assistant Program09-01-2024

  Developing essential skills in virtual assistance, including client communication, scheduling, email drafting, data management, and online research. Expanding technical proficiency with productivity tools and gaining experience in administrative support for remote teams.

• Telephone Advisor · Webhelp10-01-2022 – 12-01-2022

  Enhanced client satisfaction and support through high quality, prompt customer service for 50+ customers daily, boosting satisfaction ratings by 20%. Reduced call resolution time by 15% through efficient client data management and active listening. Directed calls to appropriate departments and maintained organized customer accounts for seamless follow-ups.

• Broadcast Assistant · Radio Télévision Ivoirienne (RTI), Abobo Transmitter Center08-01-2016 – 08-01-2018

  Maintained RTI transmitters, achieving 99.5% broadcast uptime and extending equipment lifespan by 20% through proactive maintenance. Reduced operational disruptions by collaborating with a technical team for prompt issue resolution and preventive maintenance.

• Cashier and Stock Manager · Supermarket05-01-2016 – 07-01-2016

  Optimized cash management and inventory accuracy, reducing discrepancies by 10% and increasing restocking efficiency by 20%. Improved customer retention by 15% through product knowledge and responsive support.

• Technician · Anaba Radio 97.006-01-2013 – 08-01-2013

  Ensured consistent broadcast quality through IT maintenance and preventive measures, improving uptime by 25%. Supported technical troubleshooting and operational continuity for live programs.

Education

• ALX Virtual Assistant ProgramTraining, Email Communication, client interfacing, scheduling, and digital resource management to provide effective support
• University of SiantouHigher National Diploma (HND), Telecommunications
• Siantou UniversityHigher National Diploma (HND), Computer Systems Networking and Telecommunications
• English High School (EHS)Advanced Level Certificate

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