Tracey Ha

About

Currently pursuing a Bachelor of Business Management and Hospitality/Tourism at The University of Queensland, expected to graduate in 2024, I have developed a robust foundation in business principles and customer service. My professional journey began at McDonald's as a Restaurant Crew Member, where I honed my skills in customer relations and operational efficiency. I further expanded my retail experience at Sunnybank Fruit Market and Choice The Discount Store, focusing on inventory management and customer satisfaction. As a Night Auditor at the Royal Albert Hotel, I demonstrated strong organizational skills and a keen eye for detail in financial reconciliation and guest services. Currently, I am a Search Analyst at Peroptyx, where I leverage my analytical skills to enhance machine learning data accuracy and evaluate search engine results. My diverse experience across hospitality, retail, and data analysis equips me with a unique perspective and a versatile skill set.

Experience

• Search Analyst · Peroptyx08-01-2024

  Gaining data analyst experience by reviewing the accuracy of machine learning data, analysing search, news, image and transit results for relevance. Using research capabilities to evaluate and validate the ML output. Increasing knowledge of search engines, map applications and familiarity with social media platforms.

• Retail Assistant · Sunnybank Fruit Market11-01-2019

  Processed retail orders with speed, accuracy and friendly service. Worked with POS systems. Opened and closed store. Delivered exceptional service to customers during busy and slow periods. Kept store shelves, racks and bins presentable with frequent resets. Maintained customer satisfaction, quickly resolving issues and offering expert assistance. Greeted customers and asked open-ended questions to assess needs. Backed up team-members by assisting with resolving customer complaints.

• Night Auditor · Royal Albert Hotel09-01-2023 – 01-01-2024

  Completion of daily and weekly night audit tasks. Ensure security standards are met. Check in and check out guests. Strong organisational skills. Maximise room sales and conversion of enquiries through pro-active sales activity. Ensuring all guest accounts are properly receipted, recorded, and reconciled.

• Restaurant Crew Member · McDonald's07-01-2019 – 01-01-2020

  Delivered exceptional service to every guest with consistent use of company-customer relations strategies. Kept wait times low with smooth management of order taking and payment processing. Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift. Upheld high professional standards in appearance, performance, and quality of work. Prepared foods according to menu standards, safety policies and company policies.

• Retail Assistant · Choice The Discount Store04-01-2018 – 12-01-2018

  Updated signage to reflect new pricing and special in-store events and promotions. Kept inventory accurate by correctly processing transactions, incoming shipments and damaged or lost products. Prepared merchandise for sales floor, including tagging items and organising special promotions. Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock.

Education

• The University of QueenslandBachelor, Business management and hospitality/tourism
• Browns Plains State High School

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