Trinity Carodenuto

About

Detail-oriented operations and customer service professional with 9+ years of experience across retail, financial services, healthcare, and hospitality. Proven ability to manage high-volume workloads, deliver exceptional customer service, and adapt to remote work environments. Currently pursuing a BS in Marine Biology and Sustainable Aquaculture.

Experience

• Stocker · Publix12-01-2022 – 12-31-2023

  Unloaded deliveries and stocked the store. Ensured proper rotation with items. Monitored inventory. Assisted customers with locating items in the store.

• Customer Service for COVID-19 · Maximus08-01-2021 – 08-31-2022

  Assisted callers with their COVID-19 vaccination appointments. Answered questions and concerns; used multiple computer systems to verify information and document interactions.

• Loan Document Reviewer · Wells Fargo08-01-2020 – 08-31-2021

  Reviewed and verified loan documents for accuracy and completeness. Ensured all required documents were completed and submitted. Identified discrepancies; entered information into computer systems; flagged and corrected data discrepancies.

• Customer Service Rep · Conduent Global10-01-2018 – 06-30-2020

  Handled high-volume inbound calls; assisted customers; navigated systems to input data; adapted to changing environments and procedures.

• Deli Clerk · Food Lion01-01-2017 – 10-31-2018

  Assisted customers with orders and requests. Prepared, sliced, and packaged deli meats, cheeses, and prepared foods. Maintained cleanliness of the department and equipment.

• Training Manager · Bojangles03-01-2015 – 12-31-2016

  Led training programs for new hires. Provided assistance throughout all aspects of the store. Monitored progress and coached; assisted with onboarding; ensured all team members met food safety regulations.

Education

• Unity Environmental UniversityBachelor of Science, Marine Biology and Sustainable Aquaculture
• Liberty UniversityBachelor of Science, Crime Scene Investigation & Cybersecurity
• Graham High SchoolHigh School Diploma

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