Vedant M.

About

With a Master's degree in Computer Science from the University of Illinois Chicago and a Bachelor's in Computer Engineering from the University of Mumbai, I have honed my skills in data management and software development. Currently, I am an Application Support Analyst at YMCA of the USA, where I have successfully reduced solution delivery times and IT issue tickets by 50% through data-driven enhancements. I have also led data preparation and quality assurance, developed an operations dashboard in Salesforce, and facilitated the migration of forms to a standalone platform. Previously, I served as a Graduate Teaching Assistant at the University of Illinois Chicago, guiding over 270 students in programming and debugging. My experience as a Python Developer at Orient Technologies involved developing a hybrid application and a highly accurate web scraper. I am adept at collaborating with cross-functional teams and delivering efficient technical solutions.

Experience

• Application Support Analyst · YMCA of the USA (National Resource Office)07-01-2023

  - Spearheaded data-driven enhancements by developing and launching key features that reduced solution delivery times from 3-4 weeks to instant, while cutting IT issue tickets by 50%, significantly improving team efficiency. - Led data preparation and quality assurance, regularly writing SQL scripts to manage millions of records across multiple databases. Streamlined issue resolution by structuring data and ensuring integrity for ongoing and ad-hoc reporting. - Created and maintained an operations dashboard in Salesforce, tracking ticket statuses, age, categories, and YTD reports, enabling data-based insights and efficient management of team workloads. - Drove the migration of forms from Cvent to a standalone platform, gathering business requirements and developing MVPs. Implemented testing suites and documented processes to ensure smooth execution and stakeholder alignment. - Collaborated with cross-functional teams and stakeholders across various YMCAs, ensuring timely responses to technical requests and enhancing communication through regular reporting and presentations.

• Graduate Teaching Assistant · University of Illinois Chicago01-01-2023 – 05-01-2023

  - Worked as a Graduate Teaching Assistant for the course CS 261: Machine Organization. - Supervised laboratory sessions for 270+ students and guided them in debugging C programs and examining assembly language using GDB. - Assisted students in enhancing their programming techniques, testing methodologies and debugging abilities.

• Python Developer · Orient Technologies Pvt. Ltd.01-01-2018 – 06-01-2018

  - Developed a hybrid application using Adobe PhoneGap framework. - Developed a web scraper in python using the Scrapy framework. - Improved the scraper to extract names and emails from verifiable websites with up to 97% accuracy.

Education

• University of Illinois ChicagoMaster's degree, Computer Science
• University of MumbaiBachelor of Engineering - BE, Computer Engineering

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