Uniba Khan

About

Detail-oriented and reliable administrative and customer service professional with experience handling high volumes of public-facing inquiries across international and multicultural environments. Skilled in application screening, front-desk operations, document verification, confidential record management, and structured client interactions, with strong MS Office capabilities (Word, Excel, Outlook). Also experienced in multi-platform marketing and media coordination through social campaigns, digital storytelling, and stakeholder content workflows.

Experience

• Executive and Marketing Officer · Dombay Media10-01-2025

  Designed and implemented multi-platform social media campaigns (Instagram, LinkedIn) to promote creative initiatives. Created communication materials, managed digital storytelling, and coordinated content approval workflows. Assist in the coordination of media projects, campaigns, and events, ensuring smooth information flow between stakeholders. Maintain organized digital records and documentation, supporting efficient retrieval and reporting. Monitor deadlines, follow up on action points, and adapt to changing priorities in a fast-paced work environment. Carry out additional tasks as assigned by senior management, demonstrating flexibility, reliability, and team spirit.

• Customer Service and Sales Officer · British Council India09-01-2024 – 05-31-2025

  Managed high volumes of in-person, telephone, and email inquiries from applicants and stakeholders in a public-facing international organization. Assisted individuals at the front desk and service counters, ensuring accurate information delivery and procedural compliance. Screened client information, verified supporting documents, and ensured completeness before processing. Maintained confidential records, handled sensitive personal data, and ensured adherence to institutional guidelines. Demonstrated flexibility and professionalism in a fast-paced, target-driven environment, consistently exceeding service benchmarks (110%). • Collaborated closely with colleagues to balance workload and maintain smooth daily operations

• Operations Executive · Xhipment03-01-2023 – 07-31-2024

  Performed administrative processing, documentation checks, and record maintenance for logistics and compliance workflows. Coordinated across teams to ensure accurate handling of applications, forms, and supporting documents. Maintained filing systems and digital records with strong attention to detail and accuracy. Worked under time-sensitive conditions, adapting quickly to new instructions and operational changes. Supported outreach initiatives during Amazon Export Connect 2024, interacting with small business applicants and stakeholders.

• Business Development Executive · IntelliassistUnknown

  Drafted and managed formal written correspondence, proposals, and internal reports. Maintained CRM records, tracked communication workflows, and ensured data accuracy. Responded to client inquiries via email and telephone with clarity and professionalism. Supported scheduling, documentation, and coordination across departments.

• Administrative/Customer Service & Sales Officer · Dombay MediaUnknown

  Customer Service and Sales Officer (as listed in resume under Professional Experience header for Dombay Media).

Education

• University of DelhiBachelor of Arts (English Honours), Bachelor of Arts (English Honours)
• Instituto CervantesLevel B2 - Spanish Language, Level B2 - Spanish Language

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