Vinay Gahlot

About

With an MBA from the Indian Institute of Management Ahmedabad and a B.Tech. in Electrical Engineering from Sardar Vallabhbhai National Institute of Technology, I bring a strong educational background to my professional experience. As the Director of India and Academy Operations at Ikigai, I oversee operations in India and manage the Academy. Previously, I served as a Customer Marketing Manager and Customer Success Manager at Ikigai. My experience also includes a role as a Summer Associate at cKinetics, where I co-authored a whitepaper and presented analysis to global textile and apparel companies. As an Electrical Engineer at Cairn Oil and Gas, I received the highest appraisal ratings and led cost-saving and safety initiatives. My diverse experience has equipped me with a blend of technical expertise and business acumen, making me a valuable asset in operational and strategic roles.

Experience

• Director India and Academy Operations · Ikigai09-01-2023

  I got an early track promotion as Director of India and Academy Operations from Customer Marketing Manager: Director of India and Academy Operations contributions: - Established Indian Entity and Office Setup: Ensured regulatory compliance and established office space for a collaborative work environment, facilitating operational efficiency and team cohesion. - Strategic Talent Acquisition: Led the strategic hiring process, recruiting 25 interns and 4 full-time employees from top institutions including IITs, NITs, and IIMs, ensuring a high-caliber team to drive organizational success. - Pre-Sales Strategy Development: Developed and presented a comprehensive pre-sales deck, showcasing impactful use cases and driving the sales motion, resulting in the successful initiation of sales processes for 7 B2B clients. - Innovative User Engagement Framework: Spearheaded the development and implementation of 'The 3 Stages of Aha Moment for Ikigai users' user engagement framework, driving product innovation and enhancing user experience, garnering appreciation from the leadership team. - ML Solutioning and Project Management at MIT: - Led ML solutioning for 40 projects involving 130 students (70%+ C-suite executives) of the MIT PE AI&ML course, resulting in multiple lead generation and partnerships, improved G2 review ratings, and appreciation from MIT students and founders. - Documentation Enhancement: - Executed 50+ builder videos and tool help tips for comprehensive documentation, enhancing product usability and user satisfaction, and ensuring seamless user adoption and retention.

• Customer Marketing Manager · Ikigai2023 – 08-01-2023

  Transitioning from my role as the pioneer Customer Success Manager, I assumed the position of Customer Marketing Manager while maintaining my role in the C-suite of the founding team. C-Suite Contributions: - Led two major initiatives aimed at enhancing the platform's value proposition for the Series A fundraise, demonstrating strategic vision and market understanding. - Oversaw user due diligence processes during the funding round, ensuring compliance with investor requirements and fostering stakeholder confidence. - Orchestrated the development of an automation tool capable of efficiently analyzing 6000+ user data points, showcasing innovation and a commitment to enhancing operational efficiency at the executive level. - Spearheaded a successful partnership with IIM Ahmedabad, leveraging the institution's resources and network to drive brand visibility and credibility, contributing to business growth and expansion. Customer Marketing Manager: - Developed and executed a comprehensive Go-To-Market strategy for Ikigai Academy, establishing it as a crucial demand generation and onboarding tool. - Spearheaded a successful hackathon with the IIM Bangalore Analytics Club, resulting in 2000+ registrations and significantly enhancing brand visibility and community engagement. - Organized over 10 data meetups that generated 20 qualified leads, fostering valuable connections and partnerships. - Created and managed 8 impactful blogs and detailed case studies showcasing the practical implementation of business use cases using Ikigai Academy's tools. - Published content that effectively communicated the product's value proposition, driving increased user interest and adoption over a 4-month period. - Led the design and execution of user engagement strategies, leveraging analytics to optimize initiatives and significantly improve user retention and satisfaction rates.

• Customer Success Manager · Ikigai05-01-2022 – 12-01-2022

  As one of the first employees in India and the pioneer customer success hire at Ikigai Labs, I played a pivotal role in the company’s growth, directly reporting to the founders when the global team consisted of just 20 members. My tenure included significant contributions as a C-suite executive and a Customer Success manager. My key achievements in these roles included: C-suite executive: - Enhanced client messaging and crafted the storyline and script for the company’s introductory video to effectively highlight the business impact and value of our tool - Led the development of the first end-to-end AI app, now the primary onboarding app for customers - Conducted comprehensive market research to set optimal pricing strategies - Orchestrated the inaugural pilot hackathon, independently designing, executing, and forming partnerships, successfully onboarding the first 500 simultaneous platform users - Presented my research on scaling strategies to the founders, advocating for product-led growth via educational initiatives. This led to my transition to Customer Marketing Manager. In summary, I aligned customer needs with business goals, driving value through effective communication, and fostering an innovative environment. Customer Succes Manager: - Established and implemented an in-house customer success process from scratch with zero budget - Collaborated with product, sales, and engineering teams to promptly resolve issues & created support materials that reduced customer queries by 70% weekly - Onboarded enterprise clients in finance, healthcare, and supply chain sectors, achieving a 100% retention rate. - Leveraged advanced analytics through API usage to identify customer pain points, pioneering a feedback loop that informed product development based on insights. Overall, I achieved high client satisfaction and retention rates through customer-centric problem-solving and utilized data-driven decision-making to improve customer success strategies.

• Summer Associate · cKinetics04-01-2021 – 06-01-2021

  - Co-authored whitepaper on how the textile sector can meet climate goals - Presented techno-commercial analysis paper to global textile and apparel companies - Identified and developed a database of global textile firms responsible for GHG emissions - Forecasted emissions using statistical models and performed analysis on parameters using Power BI & Excel.

• Electrical Engineer · Cairn Oil and Gas07-01-2017 – 09-01-2019

  Received highest appraisal ratings, managed multiple projects, saved significant costs through improvisation and replacement projects, led safety initiatives, trained and supervised teams, and achieved significant reductions in energy consumption and downtime.

Education

• Indian Institute of Management AhmedabadMaster of Business Administration - MBA
• Sardar Vallabhbhai National Institute of Technology, SuratBachelor of Technology (B.Tech.), Electrical Engineering
• Cambridge Court High School - IndiaPhysics, Chemistry, Mathematics, Physical Education, English

Similar talent on Pangea

Tirtham R.Product - PureCode | CSPO | IIM IndorePune, MaharashtraCherry Y.Head of Growth | Marketing StrategistMumbai, MaharashtraNamya P.StudentLondon, UKMayank B.Content and Marketing Specialist with a Focus on Sustainability and InnovationMetz, France