Wei Yin Yap

About

Here are some of the solutions that I have build recently and currently building more apps as we speak. 😊

Experience

• Senior Business Analyst · Petronas Digital11-01-2022 – 12-01-2025

  • Scoped and defined business requirements for an internal support system built using OutSystems low-code platform, enabling the support team to efficiently manage queries from developers building internal systems. • Scoped and defined end-to-end business requirements for a project management system built using OutSystems, streamlining the complete project lifecycle from initiation through delivery and closure. • Managed product backlogs and created detailed user stories aligned with evolving business requirements. • Reviewed UI mockups and conducted comprehensive end-to-end testing; generated bug tickets and refined user stories to support agile sprint cycles. • Developed extensive user guides and application workflows to enhance end-user adoption and support. • Gathered and analyzed user requirements to ensure product updates were accurately reflected in staging and production environments. • Received Focus Recognition for outstanding contribution to the project management system—an accolade awarded to team members who demonstrate exceptional dedication, collaboration, and problem-solving skills that drive project success.

• Knowledge Engineer · Fortinet11-01-2021 – 08-01-2022

  • Authored and maintained knowledge base articles that increased accessibility of technical information for internal and external users. • Resolved Level 2 support tickets and escalated complex issues effectively, ensuring minimal downtime.

• Senior Technical Writer · SilverSky07-01-2020 – 10-01-2021

  • Created and edited technical product documents and knowledge base materials to support software solutions. • Led adoption of Agile documentation processes, improving response times, and collaboration between teams.

• Technical Writer · FCS08-01-2015 – 07-01-2020

  • Produced comprehensive product and configuration documentation, including video tutorials. • Supported Jira and Agile process implementations to enhance documentation workflows.

• Business Analyst · Air Asia08-01-2014 – 04-01-2015

  • Directed software development lifecycle phases, managed schedules, and led UAT sessions. • Collaborated with stakeholders to define and manage project scope.

• System Development Specialist · Xerox Services07-01-2006 – 04-01-2012

  • Contributed to UI development, technical writing, and QA for human resource content management applications.

• Services Specialist · Mesiniaga01-01-2000 – 03-01-2005

  • I specialize in UI design and e-learning content development.

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