William Hillyer
Passionate about wine and customer service
7 yrs experience · Rochester, NY · <10 hrs/week
About
Motivated and versatile wine and cider professional with a solid background in wine production, vineyard management, customer service, and chemical analysis. Committed to supporting the pursuit of creativity, learning, and experimentation while maintaining high-quality standards and embracing the Finger Lakes region's spirit.
Skills
Experience
- Cellar Assistant · Ravines Wine Cellars01-01-2023
Assisted in the daily operations of the wine cellar, including fermentation, bottling, and inventory management.
- Customer Service Representative · Wegmans Food Markets07-01-2021 – 02-01-2024
Provided excellent customer service, handled customer inquiries, and assisted with store operations.
- Freelance Writer · Self-employed12-01-2019 – 06-01-2021
Created engaging content for various clients, including articles, blog posts, and marketing materials.
- Assistant Winemaker · Seneca Shore Wine Cellars04-01-2017 – 12-01-2019
Supported winemaking processes, including grape harvesting, fermentation, and quality control.
- Wine Steward · Villa Bellangelo Winery10-01-2016 – 04-01-2017
Managed wine tastings, assisted customers with wine selections, and maintained inventory.
Education
- Finger Lakes Community CollegeViticulture and Wine Technology, Viticulture and Enology
- University of Maine at Presque IsleBachelor of Arts - BA, Professional Communication and Journalism
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