Aadi Adatiya

About

I built CRM-style systems that improved efficiency 45%, supported B2B sales, and introduced new products that expanded selection and generated approximately $50K in additional annual revenue. Foodie, cyclist, woodworker.

Experience

• Operations Manager · Ross Wine and Liquor2024

  I managed day-to-day operations for a high-volume liquor and beverage store, supervising a team of 5, processing weekly payroll, and maintaining 100% accuracy in daily closing figures. I developed an Excel-based CRM-style system for internal organization, using a familiar format that improved vendor tracking and customer follow-up and helped streamline operations by 45%. I also approved 50–60+ new beer, liquor, and wine brands annually and 3–5 in-store tastings per month, improving product mix and increasing sales from newly introduced SKUs by 15–25%. By coordinating with 50+ vendor representatives, I helped reduce underperforming SKUs by 20–30% every 6 months and prevent inventory inefficiencies. I supervised inventory planning to keep 90%+ of core SKUs in stock while minimizing excess and slow-moving items, and maintained strong local business relationships while staying current on industry updates.

• Inventory Coordinator · Ross Wine and Liquor06-01-2022 – 2024

  I supported full-time operations at a high-volume liquor and beverage retail store by maintaining product availability, completing weekly audits, and ensuring accurate records across all product categories. I reduced operational discrepancies by approximately 40% through consistent cycle counts, careful system updates, and proactive error correction. I also coordinated weekly orders with multiple distributors to help maintain steady product flow, supported 95%+ availability of key items during peak periods, and worked with leadership to communicate inventory needs and reduce out-of-stock issues.

• Customer Service Representative · Ross Wine and Liquor12-01-2020 – 06-01-2022

  I delivered fast, accurate customer service to 500+ customers per shift in a high-volume retail environment, managed $3,000–$7,000 in nightly transactions with 100% register accuracy, and de-escalated customer concerns to ensure satisfaction. I also supported high-pressure special releases serving 50–150+ customers per event, maintained compliance with Ohio laws and OHLQ requirements, and collaborated with a team of 3–6 staff to keep inventory organized and operations running smoothly.

Education

• Western Governors UniversityBachelor of Science, Business Management

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