William N.

About

At QGenda, I lead the Learning Experience team to design scalable, human-centered learning experiences that accelerate onboarding and performance. I architect programs like the CX Onboarding Academy, delivering 120+ modular e-learning assets in six months and automating hundreds of instructor hours to reduce time-to-productivity. We leverage Docebo LMS and rapidly evolving technologies, including AI, to drive measurable improvements while maintaining a human-centered design ethos.

Experience

• Manager, Learning Experience · QGenda03-01-2025 –
• Team Lead, Learning Experience · QGenda12-01-2023 – 03-01-2025

  The QGenda Learning Experience team empowers employees to reach their full potential through engaging and effective learning solutions. We design, develop, and deliver training programs that drive measurable improvements in productivity, performance, and employee satisfaction. Key Responsibilities: • Design and develop innovative learning experiences using a variety of modalities (e-learning, instructor-led training, blended learning) • Leverage the Docebo learning management system (LMS) to manage, track, and evaluate learning programs • Partner with stakeholders to identify training needs and develop targeted solutions • Develop new-hire onboarding content for Client Experience and Enablement teams • Evaluate the effectiveness of learning programs and make data-driven improvements

• Sr. Instructional Designer · QGenda08-01-2023 – 12-01-2023
• Curriculum Development & Instructional Design Manager · Cox Communications09-01-2020 – 04-01-2023

  Led a team of Instructional Media Consultants; Developed advanced learning content including multimedia, gamification, and software simulations; Created video content; Developed E-Learning content for internal initiatives.

• Curriculum Design and Developer · Cox Communications03-01-2019 – 09-01-2020

  Iterated on traditional e-learning content by implementing multimedia solutions to create more engaging, impactful learning.

• Technical Curriculum Developer · Amazon Web Services (AWS)09-01-2020 – 04-01-2021

  Created technical content relating to AWS Networking tools and services; partnered with SMEs and stakeholders to ensure quality; updated curricula to meet evolving demands.

• Creative Services Manager · Verizon Connect11-01-2017 – 03-01-2019

  Managed the queue of creative requests; leveraged video, motion graphics, graphic design, print, and live webinar production to support internal communications.

• Learning and Development Consultant · Verizon Connect03-01-2017 – 11-01-2017

  Designed training solutions using video, infographics, instructor-led and e-learning content.

• Instructional Design Specialist · Arrow Exterminators05-01-2016 – 03-01-2017

  Created departmental coursework, training modules, videos, and multimedia for Arrow University's Professional Development Team.

• Video Production Manager · All Media Network, LLC09-01-2010 – 04-01-2016

  Managed video content production and led production-related projects for Sideree.com // AMN; contributed to growth of the Celebified YouTube Channel.

Education

• University of Georgia - Terry College of BusinessExecutive MBA
• Expression College for Digital Arts (SAE)Bachelor of Applied Science (BAS), Motion Graphic Design

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