Ysa Ledesma

About

Hello there! My name is Ysa and I'm here to help! I am/have: > Bilingual (English and Spanish) > 3+ years of program management experience > 5+ years of Microsoft Office experience

Experience

• SailPoint Identity Management Project Lead · Citi01-01-2024

  • Evaluate success of new automation product, Provisioning as a Service. Constructed metrics report for senior leadership highlighting 30% production increase. • Drive delivery of 10 custom engineering projects through troubleshooting sessions, leading weekly update sessions, and tracking advancements in Jira throughout the project lifecycle.

• Mobile Security Services Project Manager · Citi07-01-2023 – 01-01-2024

  • Review and challenge data content to minimize risks of application crashing, using Google’s Firebase Crashlytics reporting tool. Weekly reporting mechanism constructed for PMO senior management to enable efficient escalations and decisions. • Lead weekly execution and reporting conferences with business and audit senior leaders. • Leverage Jira to manage publishing QA process of over 60 Citi-owned Apple and Google mobile applications for Citi’s Cyber Security Services Mobile Security Services team.

• Associate Program Manager · Citi07-01-2022 – 07-01-2023

  • Responsible for collaborating with 8 stakeholders, 10 business functions, and 3 regulatory compliance committees to ensure adherence towards regulatory policy. Established initiative metric measurement tracking system through creation of 6 Critical Success Criteria and 24 Key Performance Indicators (KPIs). • Managed regulatory requirement adherence, becoming subject matter expert for execution of program lifecycle requirements and senior leadership steering committees. Resulted in consistent 100% compliance on all regulatory reviews. • Created PM governing playbook establishing change control process, status and milestone reporting, and risk, issue, and dependency management. Led trainings on PM disciplines driving execution PM playbook.

• Associate Program Manager · Citi2024

  • Serve as a trusted strategic advisor to senior client stakeholders, providing consultation on program governance, risk mitigation strategies, and structural project design to empower business partners to implement proactive reporting methodologies and adhere to corporate PM policies. • Spearheaded creation of structured role play scenario workshops designed to enhance 80+ PM practitioners’ capabilities in navigating complex stakeholder conversations; developed simulation framework that improved conflict resolution skills and strengthened communication effectiveness across the organization. • Manage the end-of-month reporting process for an enterprise-level initiative containing two programs and 11 underlying projects with 100% compliance to corporate policy and standards for complex MRA, ensuring all deliverables are uploaded accurately and on time. Process involves presenting proposed comprehensive status reporting on initiative, program, and project health - including milestones, risks, and issues - to senior‐management clients on a monthly cadence, driving informed decision-making and stakeholder alignment.

Education

• University of FloridaMaster's Degree, Information Systems and Operations Management
• University of FloridaBachelor's Degree, Business Administration and Criminology

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